1) Installation of Asterisk (PBX) or Elastix or 3CX or suggest a good one for the following requirement.
2) Add all our company users - 10 of them. - Provide documentation on how to add for future users.
3) Integration with Skype and Skype Connect. - We have a skype number for the company and a skype connect (Voip number for the telemarketing team). if someone is calling that number, then it should get routed to PBX where the incoming call can get routed by pressing 101, 102, 103 to go to individual employees. ( 5 employees with Skype number 347-xxx-xxx and 5 with the Skype Connect Sip account number. Only these last employees will use Vtiger for now (only Telemarketing team (5 Employees).) ).Employees have got a softphones installed on their computers (X-lite3). We need this virtual PBX to do the following:
a. 718-xxx-xxxx is our company number. if someone calls that number, then it will prompt for 101 to employee 1 , 102 to employee 2 etc. 100 for operator etc. ( Same for the Skype Connect Number (Voip number), for the Telemarketing team)
b. We eventually will also add more employees.
c. Some existing employee may also leave the company.
d. Using this conference facility, we should be able to do company conference calls,transfers,etc
4) We have Vitger CRM. We will need to sync the Vtiger with the Virtual PBX and Skype Connect (Voip) to recieve an make calls thorough Vtiger.
5) Create 5 users in Vitger with each extension.
6) We should also be able to track the history of the calls in the virtual PBX and Vtiger.
7) Setup instruction and installation documentation is needed
8) How to add new people or drop existing people - needed.
9.)We will also like to know if there is a software that we can use to increase our telemarketing productivity(Predictive Dialer System). We currently have 5 telemarketer.
Asterisk PBX, Elastix, 3CX, Virtual PBX, Skype Connect, Vtiger CRM Open Source,Telemarketing (Predictive Dialer)