We have a site called [url removed, login to view], the site has got number of users. We have recently started a support department for which we require a skilled person who has a good experience of customer support, email writing, and CRM software such as vtiger. The job is simple and requires quick reply, as quick as in a few hours. You need to answer the following questions in you cover letter.
1. Do you have any prior experience of customer support? If yes please state where ?
2. Are you familiar with CRM such as vtiger and its "support" component ?
3. Are you familiar with support via token system? If yes please elaborate ? If you have read the description till this point write glory at the top of your cover letter.
4. Have you pass any "email etiquette test" ?
Please use a new line for each answer.
Your hourly rate should be between $1.5-$3.5.