Email: Customer Support for 2 hrs each day ongoing

This project was awarded to Joelle71 for $400 USD.

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Project Budget
$250 - $750 USD
Total Bids
Project Description


We are looking for a low quote around the $400 mark (we're a small company) for someone to do customer support work (from home) for our sites. You MUST speak french fluently and be able to type grammatically.

You will need to

1.) Answer emails via a web-based ticketing system (Kayako) or on other websites.
2.) Translate English-French-English
3.) Call customers by skype
4.) Do some admin/marketing work like: email drafting/document filling
5.) You will be required to write emails to customers to make them leave/fix feedback
6.) Updates will be required as you go through tickets/emails etc.

ONLY native French speaking with English also should apply. If you speak German also, that is a bonus.

Please bid for an average of 2 hours a day, 5 days a week, for 1 month, ongoing.
It will more likely look like this (because of how there are emails from the weekend / monday)
Monday: 3hrs
Tuesday: [url removed, login to view]
Wednesday: 2hrs
Thursday:[url removed, login to view]

Our ticket system allows us to track the hours you work, so please ensure you can work the hours you say. We will leave a negative review if you cannot stick to a schedule or work the aforementioned hours. I have to mention this as we have had 1 previous support person from Freelancer who was really bad.

Please bid only if you can commit for a long term and if you will also be able to increase the number of hours as the need for customer support will probably increase.


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