Email: Customer Support for 2 hrs each day ongoing

In Progress

Hello,

We are looking for a low quote around the $400 mark (we're a small company) for someone to do customer support work (from home) for our sites. You MUST speak french fluently and be able to type grammatically.

You will need to

1.) Answer emails via a web-based ticketing system (Kayako) or on other websites.

2.) Translate English-French-English

3.) Call customers by skype

4.) Do some admin/marketing work like: email drafting/document filling

5.) You will be required to write emails to customers to make them leave/fix feedback

6.) Updates will be required as you go through tickets/emails etc.

ONLY native French speaking with English also should apply. If you speak German also, that is a bonus.

Please bid for an average of 2 hours a day, 5 days a week, for 1 month, ongoing.

It will more likely look like this (because of how there are emails from the weekend / monday)

Monday: 3hrs

Tuesday: [url removed, login to view]

Wednesday: 2hrs

Thursday:[url removed, login to view]

Friday:1hr

Our ticket system allows us to track the hours you work, so please ensure you can work the hours you say. We will leave a negative review if you cannot stick to a schedule or work the aforementioned hours. I have to mention this as we have had 1 previous support person from Freelancer who was really bad.

Please bid only if you can commit for a long term and if you will also be able to increase the number of hours as the need for customer support will probably increase.

Thanks.

Skills: Customer Support, Translation

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About the Employer:
( 33 reviews ) London, United Kingdom

Project ID: #1337459

Awarded to:

Joelle71

Hello, I am a native French speaker with fluent English and Spanish. I have lived in the UK for more then twelve years and in Spain for nine. I also graduated with a BA (hons 2:1 degree) from University of Wes More

$400 USD in 30 days
(0 Reviews)
3.2

16 freelancers are bidding on average $349 for this job

natk1

Fluent French and English customer support representative. Please see PM for further details.

$400 USD in 30 days
(1 Review)
1.6
celinebc

Graduated French native translator and editor since 2005, I provide quality work within deadlines and at fair rates. My CV in PM

$400 USD in 31 days
(1 Review)
1.1
emmalancer

I am interested...Please check your Inbox!

$399 USD in 30 days
(1 Review)
0.0
sonaln123

Have 13 years of customer support experience I can devote more than 2 hrs also if work demands pls consider my candidate

$250 USD in 30 days
(0 Reviews)
0.0
aaseb

Hello, I am french and I can speak and write english fluently. I'd be happy to work with you.

$250 USD in 1 day
(0 Reviews)
0.0
jwalter68

Hello, I am a French professional engineer working between France, Australia and also Germany. I am perfectly bilingual in french and in english and I also able fluently conversational german as I was born in Alsace More

$440 USD in 31 days
(0 Reviews)
0.0
reinerschleicher

Hello, I am not native French, but I live in France since 15 years, speak french fluently and I work as translator from German. I also have experience in customers support. Ready to the job, with best results Rega More

$250 USD in 2 days
(0 Reviews)
0.0
Sheeba28

Hello. I'm very interested to work for you on this project..I'm fluent in English, French and Italian and I'm a ver experienced translator. I currently work as a customer suppor specialist.I can assure you 100% satisfa More

$300 USD in 30 days
(0 Reviews)
0.0
NthNairobi

French Native speaker, experienced in website's management, customer support and translation. Perfectly bilingual. Available immediately.

$250 USD in 30 days
(0 Reviews)
0.0
Worldwide101

Hello, My name is Sandra and I have 15 years of experience as a Project Manager in NYC. In November 2009 I moved back to France (my homeland) and was inspired to start operating a Bilingual Virtual Assistant Bus More

$460 USD in 30 days
(0 Reviews)
0.0
waqassaba

Hello, I have seen details and very much interested please check your personal message for details. Thanks

$400 USD in 30 days
(0 Reviews)
0.0
essohland225

I am a native french speaker of Ivory Coast living in India. I am very interested in this work. I worked for 2 years (2009-2011)as a market research consultant for the french market at Tata Consultancy Services (Bangal More

$250 USD in 31 days
(0 Reviews)
0.0
onusha

Hello! I have a degree in French language and civilization and in English! I can work 10 hours on a weekly basis, but you have to give me a little more details. I don't know what 'a web-based ticketing system' is. M More

$400 USD in 30 days
(0 Reviews)
0.0
habeebk72

We are a team of Customer Care Executives and content writers specialized in providing best Customer Service and also provide best contents,articles,blogs, press releases to clients located across the Globe.In addition More

$385 USD in 7 days
(0 Reviews)
0.0
chukwua

Dear Recruiting Manager, I am interested in your job posting. I will be able to handle your customer support work (from home) for your websites. I have a good command of both the English and the French languages. Fur More

$350 USD in 30 days
(0 Reviews)
0.0