Email Customer Support for 2 hrs each day ongoing

Budget $250 - $750 USD
Bids 36
Average Bid $313

Hello,

We are looking for a low quote around the $250 mark (we're a small company) for someone to do customer support work (from home) for our sites.

You will need to

1.) Answer emails via a ticketing system or on sites.
2.) Translate English-French-English and English-German-English
3.) Call customers by skype
4.) Do some admin/marketing work like: email drafting/document filling
5.) You will be required to write emails to customers to make them leave/fix feedback
6.) Updates will be required as you go through tickets/emails etc.

ONLY native French speaking with additional very good level in German / English.

Please bid for an average of 2 hours a day, 5 days a week, for 1 month, ongoing.
It will more likely look like this (because of how there are emails from the weekend / monday)
Monday: 3hrs
Tuesday: [url removed, login to view]
Wednesday: 2hrs
Thursday:[url removed, login to view]
Friday:1hr

Hours of calling where necessary should be between 11am to 5pm CET.
Our ticket system allows us to track the hours you work, so please ensure you can work the hours you say.

Please bid only if you can commit for a long term and if you will also be able to increase the number of hours as the need for customer support will probably increase.

Thanks.

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  • rayyan786 Profile Picture
  • try2t Profile Picture

    try2t

    Beau-Bassin,  Mauritius

    Being a native English speaker from countries (Mauritius and Seychelles) where English is the primary language and French secondary; I possess excellent communication skills in both languages. I have ten years experience in the BPO sector and have worked on numerous VOIP inbound and outbound projects for the US, UK, Australian as well as the French market. I have worked with e-Learning companies, casinos, children's Facebook, online multi-player games as well as online directories just name a few. My Administrative Skills and experience include 1) Data Entry 2) Facebook page management 3)Wiki management 4)Blog management 5)Forum moderation 6)Website content moderation 7)Chat support 8)Email handling / Email ticketing 9)Reporting 10)Tool testing 11)Newsletter (HTML) 12)Project Management I am proficient with the following tools and applications: 1)Zendesk 2)Teamwork 3)Zopim 4)Atlas 5)Ultracart 6)Timely 7)

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    dot4line

    Drancy,  France

    I can handle anything ...from logo vectors ,pdf forms and documents, to invoices ,Wordpress sites ...modules and plugins

    Translation, Linux, Logo Design, and Proofreading

  • emmalancer Profile Picture

    emmalancer

    Yaounde,  Cameroon

    Has strong analytical power and organized with flair of creativity. Multi-skilled and multi-tasking capability developed over years of continuous learning on the job and in practice. Fast response to all employer questions and concerns. You can trust on my work. Try my services. You won't be disappointed. Administrative and Virtual Assistant Services: 1. High Speed Data Entry 2. Data Conversion 3. Internet Research 4. Web Content Data Entry and Editing 5. Bulk Mailing 6. Mailing List Development 7. Develop forms in Word or Excel 8. Customer Service 9. Blog Setup and Posting 10. Image and Form Processing 11. CRM Software 12. Database creation Web Data Harvesting: 1. URL Verification 2. Contact Information Gathering 3. Pulling Data from Websites/Portals 4. HTML/PDF Data Extraction 5. Web Harvesting email address and contact detail extraction from web. Real-time Monitoring of Websites Customer Support: 1. Offshore 24x7 Live Chat Support 2. Offshore Customer Support 3. Offshore Email Support

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    gemuet

    Douala,  Cameroon

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  • rachel16 Profile Picture

    rachel16

    Pune,  United States

    *** I have excellent French speaking skills. Presently, I am working on a book for French grammar for beginners and the advanced level. I have worked as a French Trainer in two of the India's leading institutes.My work involves mainly teaching french grammar and french conversational skills to school children as well as software engineers.My major responsibilities are/have been: Minutely going through the grammar syllabus,ensuring that each concept is understood by the children ,audio-visual exercises.This position required a lot of dedication, innovativeness, hard work and for me to be a self starter. Apart from the above, i have been providing french grammar text content for the iPhone/iPod touch application developed by my husband who has successfully published the 'Frammar' application on App store. The app can be found here: http://itunes.apple.com/us/app/frammar/id377666930?mt=8. Prior to that, my work experience at Alliance Francaise(Work by the French Embassy) provided an opportunity for me to gain practical experience. Based on my strong skills and work experience I was offered a job at Travelocity.ca. I am excited to be applying for the position and look forward to discuss my skills and qualifications for the same. Regards, Rashmi(A.K.A. Rachel) Deshpande

    Translation, Data Entry, Proofreading, and Telemarketing

  • praveenc91 Profile Picture

    praveenc91

    Indore,  India

    Praveen Chaudhary S-204, global mansion 21-nehru colony, thatipur, Gwalior-474011 Contact-+918989415560 Education Qualification 10th-CBSE-K.V.No.1, Gwalior-85% 12th-CBSE-K.V.No.1, Gwalior-73% Currently-Bechelor of Engineering-IETDAVV, Indore-2nd year Hobbies & Interests An enthusisastic person, interested in surfing internet, playing computer games, also love to read novels and articals.

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  • rcubing Profile Picture

    rcubing

    Quezon City,  Philippines

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