4. Usernames change color with time.
Problem: Admins must view user profiles individually and read comments to determine when customer was last contacted.
Solution: Color base the Usernames to atuomatically change color the last time they were contacted. The Admin may 'reset' a timer by clicking a button.
Colors will automatically change based on time.
Blue: 0 - 30 days
Green: 31 - 90 days
Yellow: 91 - 180 days
Orange: 181 - 365 days
Red: 366 - 730 days
Black: Over 730 days
(view attached image and attached document)
(This was previously elaborated for another system. I will look for that code to help you speed up the programming process)