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Customer service through e-mail communication (non-Voice)

Hi there,

We have an online tutoring business with clients from different parts of the world. While majority of our students are based in the UK & Europe, we also serve across many different time zones such as Australia & New Zealand, Malaysia & Singapore, Russia, the Middle-East, the West Indies as well as the USA & Canada. We need a customer service personnel who can answer the clients' e-mails. This position will NOT require you to work as per the time zone of each country, as we promise our clients that an e-mail would be replied within 18 hours of time (ie: No LIVE CHAT). Thus, you might schedule your own working hours. As we would be dealing with native English speakers, to work in this position, ideally, you would posses high proficiency in English language, specially in written English (verbal), good professionalism in handling customer queries as well as an acceptable level of education since you would represent our company with our clients. Please be in touch with us through Freelancer with your expected monthly wages and we could proceed further from there. Thank you for your time.

Skills: Customer Support, Virtual Assistant

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About the Employer:
( 7 reviews ) Colombo, Sri Lanka

Project ID: #5014763

53 freelancers are bidding on average $226 for this job

ucavik

Hello, I have more than 4 years of experience working as a VA. I possess excellent writing skills in English. I have written blogs, maintained software, backoffice and websites. I offer you a fixed monthly cost a More

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try2t

Dear INBSSC, My name is Marie-Luce Chang-Ko and I would like to submit my application for the position of email customer support agent. I have ten years experience in the BPO sector as well as experience in a vast num More

$277 USD in 30 days
(1 Review)
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WriteSmart

I would love to be a part of your team. My bid is $277 per month and I can work 4 hours a day. I have 5 years experience as an email customer support agent and was later on promoted as a Quality Analyst for the same de More

$277 USD in 30 days
(3 Reviews)
2.7
lux17682

Hi, I have over 10 years experience in Customer Service. I have been doing presales and after sales phone support, Email support, live Chat Support and other customer service processes for a UK based company. I wil More

$277 USD in 30 days
(2 Reviews)
2.0
mv12342

Good day! I am confident that i have all the qualities needed for your project, i've done several projects online regarding data entries,web research,photo editing with outstanding result and able to meet deadlines. More

$444 USD in 30 days
(4 Reviews)
1.8
argoutsourcing

My name is Alejandra I have 8 years of experience on Bi-lingual Call Center, (English-Spanish), as an agent and a quality analyst at the Quality and training area, (SYKES) Actually I´m Quality and Training coordina More

$155 USD in 3 days
(1 Review)
1.5
sectrix2007

Dear Sir, At Sectrix Technologies we provide a full range of Administrative Support Services including Virtual Assistant Services, Administrative Support Services, Voice Support Services, Email Support Services, Liv More

$155 USD in 3 days
(1 Review)
1.0
youx2

Hi, I would love to help you out with your customer service needs! I am dedicated, enthusiastic and willing to do what it takes to get the job done. Professionally, I have over eight years experience in Administ More

$200 USD in 30 days
(0 Reviews)
0.0
ACNT

HI there. My name is Ashley, currently living in the UK. I am very interested in this job. I have experiences in working in contact centers dealing with customers. I am expecting 600 USD per month. I hope to hea More

$666 USD in 3 days
(0 Reviews)
0.0
annaaltea

Hi! I am Anna Alyssa Altea, I am a virtual assistant and would want to be considered for this position. Prior to Freelancer, I was working for some of the leading companies in the US; JP Morgan Chase Bank, GE Capita More

$155 USD in 3 days
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invotec2003

Invotec Virtual Assistant provides a wide range of marketing and administration services and an International Translation service, offering individuals and businesses professional, smart, confidential and individually More

$888 USD in 30 days
(0 Reviews)
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zchelle88

Hello Hiring Manager. My past experiences as an administrative officer and legal officer would help me excel in this job. I am trained to interact with people through verbal and email. I assure you quality output. I am More

$166 USD in 30 days
(0 Reviews)
0.0
awais1above

Hi, I'm available, I'm sure I'll satisfy you with my work. I'm honest and dedicated. Kindly provide more details on this project. Thanks!

$155 USD in 3 days
(0 Reviews)
0.0
LaurenDavidson

Dear Sirs My name is Lauren Davidson and I am a native English speaker from the United Kingdom with A grade English A levels. My last non freelancing role was for the correspondence team of a large energy provider i More

$155 USD in 3 days
(0 Reviews)
0.0
flamm

I think and confident upon to do your project. I considered too that it is time saving job where one is not much Bound. I am pleased to do it.

$200 USD in 3 days
(0 Reviews)
0.0
myths245

Hi there as a native English speaker i believe i may be able to assist in what you are looking for. Please let me know if your require any more information.

$305 USD in 3 days
(0 Reviews)
0.0
stacymk

I wish to apply for this position. I am a qualified customer service personnel able to communicate concisely in excellent written English and believe that my skills will fit your requirements perfectly. I work with More

$188 USD in 30 days
(0 Reviews)
0.0
pankajpkapoor

I am an admin professional with excellent email and phone etiquettes. I am a MBA in marketing and educated enough to take care of the requisites mentioned in the assignment. I have been communicating with professionals More

$222 USD in 30 days
(0 Reviews)
0.0
Xerixe

Hello, This job is suitable for me as I check my email on at least an hourly basis. Besides that, I am also experienced in giving support via e-mails. Hence, I know the proper netiquettes as to how to reply to a cus More

$160 USD in 30 days
(0 Reviews)
0.0
offlinehr

Hi, We understand this is a project that can be done by many individuals. By giving us your project it would mean you are contributing greatly in helping and individual / team to earn his / their bread more than it More

$250 USD in 3 days
(0 Reviews)
0.0