Manage our ticketing system (easy virtual assistant work.)

In Progress

Description

I'm looking for someone to assist me with managing our ticketing system for our media studio. We do not receive too many requests a month. Maybe 1-5 for basic website/graphic changes and technical issues. I need someone to do the following tasks.

1.) You will receive a notification when a new ticket has been created. View the ticketing system to view the ticket, and any others that you may have missed.

2.) After reviewing the ticket send a courtesy reply. We can come up with responses together that you can use as a template.

3.) Determine the need. (Small graphic design need, huge project, website project, issue with website (feature request), etc.)- Inhouse or outsourced?

4.) Post project using our account on freelancler and/or elance to obtain various quotes. (Or if it's a very small task, look on fiverr for a link.)

5.) Send me a link to the project page, or fiverr link for a confirmation that the info you have posted is correct. Help me pick out the best freelancer for the job.

6.) You or I will quote the client to move forward, and provide them with any additional details or paperwork.

Again this wouldn't take long at all, and we only receive maybe 1-5 simple requests a month. I would like to pay monthly, and if the amount of tasks increase, I will also increase the monthly pay.

I am looking for someone who is able to communicate using proper english spelling/grammar in a very professional manner.

Skills: Customer Support, Virtual Assistant

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Project ID: #5390713

17 freelancers are bidding on average $30 for this job

yathin

Hello Sir.. I do a similar work for a client but that involves his 5 ebay accounts. I can do this work for you. I am more than happy to provide you with work references too. Will be waiting to hear back from you More

$43 USD in 30 days
(9 Reviews)
4.9
harendersingh

Hi, With my extensive experience with admin / executive level support in Ticket Helpdesk Management, i feel one of the strongest applicant for this position, understood all requirements & can work in your timezone. More

$35 USD in 30 days
(2 Reviews)
2.4
lux17682

Hi, I have over 10 years experience in Customer Service. I have been doing presales and after sales phone support, Email support, live Chat Support and other customer service processes. I have been handling inc More

$25 USD in 1 day
(2 Reviews)
2.0
jellobeans

Hi, I am patient, organize and detail-oriented. I can help you with this. I am hardworking too. Thanks

$25 USD in 1 day
(5 Reviews)
2.0
tariqaslameu

Hi, I have reviewed your project description and quite confidently bid as I always produce very professional, accurate and prompt output. I am very detailed oriented person and take greater care for the assignments More

$25 USD in 1 day
(0 Reviews)
0.0
sundasaziz

really interested in you work but confused about your project can we discuss more about it please???????????????????????

$25 USD in 1 day
(0 Reviews)
0.0
ivonurko

Hello! This really does sound like an easy project and I hope that you will give me the chance to help you with it. Regards, Ivona

$25 USD in 30 days
(0 Reviews)
0.0
amaltech

Hello, My name is KT, i have experience dealing with Ticket systems for over more then 5 years. I have been part of Helpdesk within USA with a company that provided eCommerce based solutions, I am graduate from Uni More

$40 USD in 1 day
(0 Reviews)
0.0
automaticMEN

Hello, i can help you, i am a professional person. I want this job for a long term if it's possible. Best Regard

$15 USD in 30 days
(0 Reviews)
0.0
tuhindo82

Dear I have just seen your Job posting and upon reading thoroughly, I felt strongly that I would be the most qualified contractor for your project. I have vast experience in IT/ Data Entry/ Web Research /Admin /SEO/ More

$40 USD in 1 day
(0 Reviews)
2.9
JoanneC7

I am currently a stay home mum taking care of my son. I had work in the banking and telecommunication industry for the past 8 years. My highest role is a manager role. My strengths are as below: 1) Capable to work and More

$25 USD in 30 days
(0 Reviews)
0.0
candylatoza

Hello, I am highly interested with the job. I can do the following tasks you've listed on the project. Would like to hear more from you and discuss things over. Thank you and looking forward.

$30 USD in 30 days
(0 Reviews)
0.0
dansia

I have very good command of the English Language and being a consumer myself have an understanding of what customer service should be like when it is done right.Also, my ability to discern how a problem should be solve More

$25 USD in 1 day
(0 Reviews)
0.0
CristianJCO

Hi there, I'd like to be considered for the job. Though I'm not a native American, I've spent almost 7 years between New York and LA, also worked internationally as a freelance journalist. Right now I'm back in More

$35 USD in 3 days
(0 Reviews)
0.0
claudiamitroi33

Hello I have read your project and am highly interested in it. I have 7 years plus of customer experience and at my current job i have been introduced to the ticketing system. I have the skills to operate that as we More

$30 USD in 1 day
(0 Reviews)
0.0
luisdml

La propuesta todavía no ha sido proveída

$25 USD in 3 days
(0 Reviews)
0.0
aundria

Excellent Excel experienced. Data Entry Operator with over 20 years of experience with background in Accounting. Administrative Assistant, Quality Customer Service, Email Handling, Rewrites, Proofreading, Web Search, E More

$28 USD in 1 day
(1 Review)
0.0
jiashahood

Hello I am a student and a freelancer. I had done projects of virtual assistance before as you can check my profile I can do this project very easily. I really want to do this project. I hope you would like to giv More

$35 USD in 30 days
(0 Reviews)
0.0
syljakubowska

Dears, I am ready to work on your project which is to run and manage the ticketing system. I understand how the process works because of my call center and helpdesk experiences and dealing with issues and customers. A More

$15 USD in 30 days
(0 Reviews)
0.0