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Customer Service Duties - repost

We are looking for someone to handle customer service duties for a small manufacturer of sporting goods. Specifically, you will:

1. Handle refund requests by looking up customer orders in our support system and creating a ticket.

2. Address user issues with the items, such as quality concerns or usability questions.

3. Respond to emails regarding the product and to communication about suggestions.

Contractor requirements

We are looking for a contractor who:

1. Is available Tuesday, through Friday for approximately 2-3 hours per day

2. Has worked in a customer service setting or a similar customer-facing job

3. Has a solid command of written English to reply to customers

4. Ability to follow directions.

How to apply

To apply, please respond with a cover letter that includes the following:

1. Your customer service experience along with retail product experience

2. Your availability on Tuesday - Friday

In addition, please include the following: How you would respond to a customer that is requesting a refund due to a faulty product?

A quick test of your ability to follow directions will be required.

Skills: Virtual Assistant

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About the Employer:
( 0 reviews ) Philippines

Project ID: #5341476

17 freelancers are bidding on average £119/hour for this job

veriweb

Hi, I am interested. I am based in India. I am working virtually since long. I have a very good experience of customer service (web based - i.e. through emails). I had worked for UK online store holding client f More

£55 GBP / hour
(1 Review)
2.5
lux17682

Hi, I have over 10 years experience in Customer Service. I have been doing presales and after sales phone support, Email support, live Chat Support and other customer service processes for a UK based company and ca More

£55 GBP / hour
(2 Reviews)
2.0
faithangel75

I am available Tuesday to Friday. I come with over 15 years experience in the service industry as an administrative assistant and most recently retail management for 6 years. Responding to customer returning fa More

£166 GBP / hour
(0 Reviews)
0.0
jusechel

A proposal has not yet been provided

£166 GBP / hour
(0 Reviews)
0.0
prilit

Hi, I am interested in the offer and I have a good grasp over English.I have worked as a Project / Support Manager for the companies located in United Kingdom and France and i am well versed with handling customer r More

£50 GBP / hour
(0 Reviews)
0.0
james2

Hello, I have handled many customer complaints in call center in both convergys and couple call centers in U.S. so I can handle 3-4 hours per day 12 hrs per week. Can you tell me exactly more details? I am american More

£51 GBP / hour
(0 Reviews)
0.0
queenlatifah

Customer Service experience for the telecom giants Telecom Italia and Teletu Italia , passioned about sportwear design , sportwear brands , sportwear shoes and technologies used . I speak and write ENGLISH-FRENCH-RO More

£60 GBP / hour
(0 Reviews)
0.0
angelj26

Hi there, I have worked as a virtual assistant/customer service representative in a BPO/call center setting for a few years now. My latest job is email support/booking agent for rental apartments and I deal with lots o More

£60 GBP / hour
(0 Reviews)
0.0
lucianlck

A proposal has not yet been provided

£166 GBP / hour
(0 Reviews)
0.0
DianaMJ

Greetings, I would like to handle your customer service duties of sporting goods as per the qualifications required as indicated bellow: 1. I have a customer service experience of sports wear/items retail job, w More

£77 GBP / hour
(0 Reviews)
0.0
gaazie

Dear Hiring Manager, I was excited to read about this opening as I have the qualifications you are seeking. I have several years of experience in a wide variety of fields including Personal Assistant, Administrator, More

£242 GBP / hour
(0 Reviews)
0.0
rodrirosa123

Hello, my name is Pablo Rosales and I live in Nicaragua. I am very organized and detail oriented. I am also very patient when it comes to dealing with customers over the phone. The following are the answers to your qu More

£165 GBP / hour
(0 Reviews)
0.0
agnesoracion

Hi there, I am very interested to join your team. I am experienced customer service representative. I have been working in this field for almost 7 years. My previous jobs are mostly under American company so I am ve More

£166 GBP / hour
(0 Reviews)
0.0
superior5

A proposal has not yet been provided

£154 GBP / hour
(0 Reviews)
0.0
TheSpecialists

Stacey P. Hinton Streetvizionz January 21, 2014 Good Day, I am writing in response to your ad for a customer service representative. The last position I held was a customer support position for IBM. I was More

£166 GBP / hour
(0 Reviews)
0.0
EWR1

Dear Hiring Manager(s): In expression of my interests in your position for customer service representative, I ask that you contact me in order to submit to you my professional resume and cover letter as I can not atta More

£166 GBP / hour
(0 Reviews)
0.0
Dianauso

I have 6 months of experience in Reservations and Customer service for Continental Airlines and another six months in Customer Service via email for [url removed, login to view], handling complaints, refunds, replacements, tracking pac More

£166 GBP / hour
(0 Reviews)
0.0
smfrancis2014

Good Morning Sir, I would like to thank your for the opportunity to bid for your project. I have 12 years of U.S. Defense Contracting experience where during that time, I worked as an Item Manager for the U.S. Arm More

£50 GBP / hour
(0 Reviews)
0.0