Experienced Virtual Assistant - Ecommerce

This project received 10 bids from talented freelancers with an average bid price of $6 USD / hour.

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Project Description

Experienced virtual assistant needed for growing eCommerce business. Hours per week will vary depending on sales volume and specific projects. However, the average need will be approx 5 hours per week and will grow depending on the performance of the business.

-Regularly check customer service email accounts and voice messages (two or three times per day - ideally two times during day time hours in North America)
-Respond to sales and other customer service inquiries
-Handle returns or product exchanges through email communication with customer and supplier
-Sending customer invoice to drop ship vendors
-Light management of social media sites (example - blog posts and updates)
-Active management of of supplier available inventory in Network Solutions shopping cart platform
-Active management of product listings Network Solutions shopping cart platform
-Competitor and price research online
-Data entry
-Light SEO work
-Other miscellaneous tasks that can be performed online
-Frequent communication on assignments, requirements, and reporting of progress, outcomes, and issues

Required skills
-Fluent written and spoken English
-Previous experience as an administrative assistant
-Excellent excel skills
-Broadband internet connection
-Strong understanding of the ecommerce, online communication tools, and social media
-Ability to multitask and take on multiple projects
-Familiarity with online shopping cart Network Solution or other similar platform
-Ability to meet deadlines
-Strong communications skills and attention to detail a must
-A complete Elance profile
-References or an established reputation on Elance preferred

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