In Progress

VOIP system problem

Having problems with incoming calls.

This was the response from the 800 number provider when I opened support ticket:

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The maximum call duration variable is used only for outbound calls. It does not affect inbound calls.

These calls you indicate here are legitimate calls, and they lasted the maximum time we allow a call to take place (14400 seconds)

After reviewing your CDR, and seeing that all calls are instantly answered, I can provide an explanation as to why these calls lasted so long.

It is likely a fax machine or some kind of autodialer calling your tollfree number.

The IVR on your system answers the call, and does not disconnect the call, and loops your IVR menu until we drop the call 14400 seconds later.

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I need this fixed ASAP

Only EXPERT should apply.

We have other projects, but this is a priority.

We are using FreePBX VOIP system

Skills: Asterisk PBX, CRM, VoIP, vTiger

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About the Employer:
( 15 reviews ) Orlando, United States

Project ID: #5799967

Awarded to:

mdarii

A proposal has not yet been provided

$35 USD in 1 day
(10 Reviews)
3.6

5 freelancers are bidding on average $54 for this job

meral

hi i can limit lnegth of your incoming calls to any value you want. also can change that limit on ivr choice selected. check my feedback.

$103 USD in 1 day
(98 Reviews)
7.8
zoelhairi

Hi. I have experiences with Asterisk and FreePBX. I can change the IVR Flow for you, so we can minimize false calls to toll free numbers. Hope can work for you soon. Thanks

$35 USD in 1 day
(5 Reviews)
4.1
omnidigital

Hello Please discuss before awarded. Must tell me about device or software you are using & your IVR also a # so I can call & check. Thanks

$55 USD in 1 day
(2 Reviews)
1.2
tommybe

Hello compu22222, I can fix this issue. I will only need to have access to your PBX server and IVR tree.

$40 USD in 1 day
(0 Reviews)
0.0