Automated call reassurance solution for the elderly

I would like to build a UK based automated care calling reassurance system to monitor the well being of elderly citizens. The high level requirements are detailed below.

For outbound calls:

• Automated scheduled calls to the service users

• The service user acknowledges the call by pressing a certain key

• The service user requests help by pressing a certain key – three predefined contacts are then called, texted and emailed on a cycle until a response is received

• No answer to a scheduled call – the call is rescheduled until the call is answered. After a predetermined number of attempts three predefined contacts are then called, texted and emailed on a cycle until a response is received

• After a predetermined amount of time if the three predefined contacts have not acknowledged the calls/texts then the situation will be escalated to an operator

• Medication and appointment reminder automated scheduled calls

For inbound calls:

• The service user will have an SOS button phone. If the SOS button is activated then the three predefined contacts are then called, texted and emailed on a cycle until a response is received

• If a response is not received in a predetermined timeframe the call will be escalated to an operator

Service configuration/setup

• Configuration for the service users (ie times of calls, predetermined contact details) to be configured online – each service user will have a home page where they can configure their call times

• Changes to the service to be configured online

• Outbound calls to be stopped/started by the service users through a simple to use IVR

• The outbound calls can either be a standard message or a specific recorded message for the individual service user

• Ability to play an advertising message in front of outbound standard or specific message

• Ability to “rotate” advertising message and keep track of the number of plays

• Online sign up for the service and payment via PayPal or credit/debit card gateway – needs to be able to take monthly recurring charge

• Operator role so that all functions can be carried out on behalf of the service user by an operator over the phone

• Suite of reports on inbound/outbound call activity, billing etc

Skills: Asterisk PBX, Linux, MySQL, VoIP, Website Design

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About the Employer:
( 0 reviews ) Biddenham, United Kingdom

Project ID: #1378686

18 freelancers are bidding on average $2439 for this job


hi. i can do this for you,see my feedback fro similar projects.

$3000 USD in 30 days
(148 Reviews)

Bid is to provide complete solution for inbound/outbound calling with all other features mentioned in post. Please check PM for detail.

$2800 USD in 25 days
(32 Reviews)

Hello , I can do this project for you , kindly check pmb for details Best Regards

$2800 USD in 10 days
(15 Reviews)

we can provide you a stable and proven automated reminder, alert and emergency broadcasting system with both voice and sms capabilities.

$2199 USD in 15 days
(19 Reviews)

*******Experts******* Dear kalozo, FOR OUTBOUND CALLS-- Recently, we have performed similar task for " schedule based calling " project. FOR INBOUND CALLS-- Required features are comes under our own product More

$2800 USD in 21 days
(2 Reviews)

Hello, I have experience doing development of application using astersik server. Thanks,

$1500 USD in 20 days
(10 Reviews)

Hi, please see my PM

$2000 USD in 20 days
(5 Reviews)

hi,I am owner of [url removed, login to view] you can check our software feature in our website I can provide you this solution now I am also good at web programming in pm ,I will send u currently demo ,I can customize it for y More

$2000 USD in 30 days
(1 Review)

Canadian Freelancer - Please see PM I've developed several similar systems and can deploy a robust and sustainable solution for you quickly ....

$2500 USD in 20 days
(0 Reviews)

Hi I can deliver this project within the allotted time with a best service Level Agreement for 60 days in free of [url removed, login to view] with me in details requirement and also Technical framework

$2400 USD in 28 days
(0 Reviews)

we have worked on similar applications

$3000 USD in 30 days
(0 Reviews)

Hi, Please check your PM. Thanks.

$3000 USD in 30 days
(0 Reviews)

Please see PMB

$1700 USD in 12 days
(0 Reviews)

I've a team which is purely dedicated to work on the requirements related to VOIP,PHP,MATLAB etc. We are absolutely positive about your requirement and it can be completed in 20 days. I'm sending you some clarificati More

$2200 USD in 20 days
(0 Reviews)

Hi sir, check pm.

$3000 USD in 5 days
(1 Review)

Dear Sir, I'm a Telco engineer with more than 10 years of experience in VoIP technologies, Linux\UNIX systems. I'm currently a head of network operations in a Fixed Telephony Operator. If you're interested in cooperati More

$3000 USD in 21 days
(0 Reviews)

I am ELECTRONICS AND COMMUNICATION engineer, presently working on Asterisk server. I have recently completed three projects on IVR and call compression. So i am confident that i can complete the project efficently o More

$2500 USD in 30 days
(0 Reviews)

GETTING PROJECTS DONE UNDER BUDGET! New World Solutions brings together some of the brightest minds in the information technology field. From our pool of multi talented, savvy, goal oriented professionals, we s More

$1500 USD in 10 days
(0 Reviews)