Desktop Support Professional - Stuttgart

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Established in 1992, Allied Worldwide Ltd is a global organisation delivering bespoke IT outsourcing & managed people services to the corporate market. With a presence across 5 continents, we serve a loyal and expanding corporate client base. Our core business is the provision of skilled technical resources using a flexible, solutions-based model for ongoing infrastructure support, consultancy and technology projects.

We are seeking an IT Desktop Support Professional based in Stuttgart to provide technical support in German and English for local users.

Purpose of the role:

Based in the Stuttgart office, the successful candidate will support the site as part of a virtual technical support team. You will occasionally be required to work evenings, weekends or holidays and provide on call services where necessary.

Key responsibilities:

• Repairing PC Systems (Hardware, Operating System, Applications) and Printers independently

• Escalate issues to the Team lead or appropriate IT support organizations as required.

• Perform clerical duties as assigned and necessary.

• On exceptional basis or in emergency situations will have to be on call with team members to take after hours calls requiring immediate resolution.

• Use available time for training and growth, projects or agreed implementations with the Team lead’s knowledge and approval.

• “Hands any Eyes” support tasks for Server and Telecommunication equipment as requested by European teams.

• Change of server backup tapes as needed

• Support of PBX specifically in France & Germany

Behavioural skills required:

• Excellent interpersonal and customer service skills

• Good problem-solving and critical thinking skills

• Ability to work with minimum supervision

• Willingness to work as a team player

• Good organization and attention to detail

Technical skills:

• Proficient hardware and software trouble-shooting skills

• Ability to identify training needs and deliver training to Level 1 and 2 personnel

• Ability to perform as a subject matter expert to assist Level 1 and 2 personnel

Experience & Qualifications:

• 5 to 8 years in a technical customer environment

• Bachelor’s degree or equivalent work experience

• Call center desirable

Skills: Desktop Support, Technical Support, Windows Desktop

See more: desktop stuttgart, customer service german, virtual outsourcing, virtual call center technology, virtual call center services, virtual call center in germany, virtual business support, technical support services ltd, technical support duties, technical support and customer service, support outsourcing, software outsourcing site, software outsourcing services, software outsourcing projects, skills needed for clerical work, server outsourcing services, proficient solutions, professional people, professional outsourcing services, professional growth, people outsourcing, part time clerical work, outsourcing virtual, outsourcing technical support, outsourcing software projects

Project ID: #1574378

58 freelancers are bidding on average €45/hour for this job

amitsn

Hi.I have the work experience of 4 yrs with different UK/US telemarketing campaigns and still I m working with few which you can see in my profile.I can give u very good output with this campaign in short time because More

€25 EUR / hour
(1 Review)
1.6
a8traxx

I am 10 years of expeirence on pc trouble shooting, networking, windows linux,handle many router swithch subneting , configurijng sub headend headend for isp .. technical savy in support management. if you want to revi More

€18 EUR / hour
(0 Reviews)
0.0
ShubhangeeMohan

Hi, We are Pune (India) based firm working since 1996. We will complete your work in time. We provide online support for software and customer satisfaction is our goal. Please see the private message box. Regards

€18 EUR / hour
(0 Reviews)
0.0
IscosGlobal

Hi, I am Red Finch working for Iscos Global Solutions Corporation, a BPO company located in Philippines. We are currently expanding our business and we wanted to know if you are interested with the services that we More

€20 EUR / hour
(0 Reviews)
0.0
sagarsule

Hello I Am sagar and have been in the desktop support (Technical Support) for more than two years. I am Always intreasted in such jobs and will give 100% for the same Request you to take a look at my profile and decide More

€18 EUR / hour
(0 Reviews)
0.0
sumitrai

cOOL TO DEAL WITH

€50 EUR / hour
(0 Reviews)
0.0
ncekov

ready to start

€20 EUR / hour
(0 Reviews)
0.0
info12

Please check the PM

€18 EUR / hour
(0 Reviews)
0.0
crisnilacuyadz

I am an IT/Comp. support, currently doing any offices here in my place

€25 EUR / hour
(0 Reviews)
0.0
sureshshetty

i can give you a support for 24/7.the best of best support i can give you, i am already expert in remote solving issues,for so many people i have given a support;http://b2baddress.blogspot.in/

€20 EUR / hour
(0 Reviews)
0.0
Asfer

Dear Hiring Manager, I found a job posting for the need of your Company for the position "Desktop Support Professional". I would like to grab the opportunity to work with you on this project. Having read your projec More

€18 EUR / hour
(0 Reviews)
0.0
alipaks

I am a highly motivated and a dedicated individual who is willing to devote time and effort to any task.

€18 EUR / hour
(0 Reviews)
0.0
stomzz

I am ready to work if given a chance...

€20 EUR / hour
(0 Reviews)
0.0
alp1096

I do better understand this project because I do have enough experience to achieve this project in timely manner.

€18 EUR / hour
(0 Reviews)
0.0
VipStars

We are a help desk service for small and medium sized organizations that want to get up and running quickly a customer service, telemarketing, sales or email assistance to their customers or upcoming buyers. Ar More

€22 EUR / hour
(0 Reviews)
0.0
karanpujara17

hi sir.i read your requirements and i am ready to work with your project,i am new in this site but i assure u i will give you 100% result as per your requirement.

€20 EUR / hour
(0 Reviews)
0.0
mpalani2012

Best support providing to the customers.

€25 EUR / hour
(0 Reviews)
0.0
ramawtar01

HI, I M RAM PRESENTLY WORKING IN SVS AS A REGIONAL COORDINATOR. I M INTERESTED PLZ GIVE ME A CHANCE

€40 EUR / hour
(0 Reviews)
0.0
hiarghya

Dear Sir, I have more that 7 to 8 years experience on this field. I can do this as per your requirement.

€19 EUR / hour
(0 Reviews)
0.0
imranjavid

hello, i am holding 7 year experience as desktop support engineer. i joined company as junior IT technician and left as IT manager. I am very superior at customer support service on the phone or face to face as wel More

€20 EUR / hour
(0 Reviews)
0.0