\"nd and 3rd Line Support - Ongoing

Closed

A great opportunity to grow your earnings with an ongoing projects to out-source our 2nd and 3rd line support function.

We’re a very successful IT Service Company based in the UK with over 100 customers and looking after over 80 Servers and 1000 computers. We want to outsource our 2nd and 3rd line support so that we can grow and become more responsive to our customer’s needs. We will always be the interface between you and the end customer, and you will be expected to be very responsive, very effective delivering on very tight SLA’s.

You will need to be able to install and troubleshoot Microsoft Hyper V, Microsoft Small Business Server 2003, 2011, Shadow Protect, Symantec Backup Exec, Google Apps for Business and Microsoft 365 and demonstrate that you will be able to get an understanding of Sage Line 50, Sage Line 200, Draytek routers and Netgear switches.

The role will be a self-sufficient role and you will be passed jobs to troubleshoot and resolve via our CRM system, proactive monitoring tools and manual checks. You will be using a mix of RDP, Log me in Rescue and Google Talk to resolve the issues.

The rewards will start at £5 per hour, rising to £7 after a successful 3 months, £9 after a successful 6 months, however there will be maximum weekly budgets to adhere to but their will bonus payments and additional work as and when specific projects dictate it.

In the first year we have budgeted £30,000 rising to £100,000 after 3 years to spend on this and ensure this is a successful project.

We’re going to aim to have selected our candidates by 19th July with the project starting on the 1st August

Skills: Microsoft Exchange, Troubleshooting, Windows Desktop, Windows Server

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Project ID: #4660815

20 freelancers are bidding on average £7/hour for this job

sandeep25101982

Windows server expert here

£10 GBP / hour
(19 Reviews)
5.2
nttranbao

Hi. Please check PM. Thanks.

£5 GBP / hour
(18 Reviews)
4.8
Lee2133

Hi Senior Microsoft Engineer here!, Well experienced with the applications mentioned.

£5 GBP / hour
(12 Reviews)
4.2
manuphilip

Hi, I am a Microsoft MVP since 2010 and would like to work on this project as a freelancer for full time Thanks, Manu

£5 GBP / hour
(7 Reviews)
3.8
singdj112

Greeting !!! Please Consider me for this project as i am having 5 years of experience as software Engineer and handled Software Testing and Configuration Management tasks successfully. Let me know when to start and nee More

£5 GBP / hour
(2 Reviews)
3.7
permourikis

Please consider my bid

£11 GBP / hour
(4 Reviews)
3.7
bhavinjani

hi please check pm

£8 GBP / hour
(1 Review)
1.1
amronnie

Being a successful employee of the IT industry with 10+ years of experience in system administration and most of the job description suits my experience I have worked with. Have a good exposure and hands on experience More

£8 GBP / hour
(0 Reviews)
0.0
Aarbin

We are Microsoft Certified professionals and would be work on this project with all our expertise.

£8 GBP / hour
(0 Reviews)
0.0
hammad4u

I got more than 8 years of experience in support and system administration

£6 GBP / hour
(0 Reviews)
0.0
pankajgupta82

Check you Private Mail Box.

£8 GBP / hour
(0 Reviews)
0.0
Vcoelho

Hi, Im linux and windows expert, and have worked a lot with sage, draytek and netgear. SBS, Hiver-v, Backup Exec are really easy for me. Would like to be part of it.

£5 GBP / hour
(0 Reviews)
0.0
manitno1

Working with IBM currently and have experience in lots of technologies.

£5 GBP / hour
(0 Reviews)
0.0
catalinconstanti

Hello, I am very interested to work on this project. I am currently doing similar tasks on Windows servers and web applications. I have also network equipments experience and I am able to learn very fast. I am very goo More

£5 GBP / hour
(0 Reviews)
0.0
alamjamshed

Dear Sir, I am experienced professionals at O Desk, Elance & Freelancer regarding 2nd and 3rd Line Support. I am Microsoft Windows Server 2012 Network Professional and user support specialist. Check My odesk profile l More

£5 GBP / hour
(0 Reviews)
0.0
Shezadah

With over 10 years of supporting Microsoft Services. With my portfolio you'll be able to find that I am best suited for this role.

£8 GBP / hour
(0 Reviews)
0.0
spuliven

I'm interested with this project. Please let me know further details to start up with the work.

£5 GBP / hour
(0 Reviews)
0.0
krishcompusoft07

12+ year expert team...i am 100% sure your search end here..

£10 GBP / hour
(0 Reviews)
0.0
karlacamba

Hi, I am very interested with the project and hopefully start working with your team. Have a broad experience dealing with Windows Server, Hyper-Vs, Symantec Backup and Restore Software.

£5 GBP / hour
(0 Reviews)
0.0
anuragupta

I have worked for more than 13 years with various IT companies at various technologies and platform.

£7 GBP / hour
(0 Reviews)
0.0