WP site over Resource Point limit, probably due to hack attach

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Project Description

Host has disabled the site. Please diagnose and fix the problem.

Please see the list of useful plugins and resources to help improve the performance of the WordPress installation, toward the bottom, and determine if these will solve the problem.


Hello George,

Your account is currently over the Resource Point limit for your hosting plan.

Please find the details of process which are using high % of server resources below:


Top Process %CPU 86.0 /usr/bin/php /home/*******/public_html/[url removed, login to view]

Top Process %CPU 84.0 /usr/bin/php /home/*******/public_html/[url removed, login to view]

Top Process %CPU 81.0 /usr/bin/php /home/*******/public_html/[url removed, login to view]


We try not to take such drastic measures unless it is absolutely necessary, but unfortunately your account was causing downtime for other customers on the server.

You will be receiving more information on the cause of this issue shortly along with steps for resolution.

Resource Points are a measure of the hardware resources your account is using and you can view your usage graphs and data within your online control panel. You can learn more about Resource Points on the Site5 Knowledge Base as well:

[url removed, login to view]

Due to the technical nature of this issue, our live chat and phone technicians will not be able to assist with this issue. Please make sure to reply to this ticket so our support team can help you.

Please let us know if you have any questions regarding your account, Resource Points, your plan, or anything else mentioned in this notification. We thank you in advance for your cooperation.


Server Health Monitor


I am sorry to see your website was disabled for using too many resources, we only do this as a last resort as we always want our customers websites to be online. I see that you are running a WordPress site, the following may help you with optimising the set-up:

1. Optimize the database. Often times, a database will become fragmented or bloated. You can use the "Optimize" function in PhpMyAdmin to optimize your tables. This will help reduce overhead on the database and increase performance.

2. Uninstall/disable any unnecessary plugins on the site. The more plugins you have enabled, the more resources a Wordpress site will use. Also, some plugins do not play well together, or are simply poorly optimized and use more resources than they should.

3. Installing a caching plugin. There are several options for this such as, WP Super Cache, W3 Total Cache, Hyper Cache Extended, DB Cache Cache Reloaded, and so on. Caching reduces how often the same files need to be accessed, and caching queries can reduce how much your site needs to query the database. All of these, especially the database caching, can help to lower your resource usage on the server.

4. Sometimes the theme itself on a site can cause the resource usage to increase. If you're using a 3rd party theme, you may wish to see if there are any updates for it. If your theme is custom, then perhaps make sure it's as optimized as it can be.

Below you can find a list of useful plugins and resources to help improve the performance of your WordPress installation:

Useful Plugins:

Plugin -> P3 (Plugin Performance Profiler)

Plugin URL -> [url removed, login to view]

Plugin -> WP Super Cache

Plugin URL -> [url removed, login to view]

Plugin -> W3 Total Cache

Plugin URL -> [url removed, login to view]

Plugin -> WP-Cron Control

Plugin URL -> [url removed, login to view]

Useful Resources:

Reducing CPU Usage and Speeding Load Time

URL -> [url removed, login to view]

WordPress Optimization

URL -> [url removed, login to view]

Please let us know when you can start working on this problem.


Edward Dalladay

Senior Support Manager, [url removed, login to view]

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