Usability test - setup a support ticket system


We've developed a hosted support ticket system that needs to be tested. The system always runs on our server and allow creating tickets by posting to it. You will need to: * Sign up * Set up the support center on our system * Create three (3) 'contact' pages using our generated HTML, which will post tickets to the system. The three different pages will be in English, Spanish and French (our system will generate the correct HTML for each). The purpose of this project is to do a usability test for our system and produce a report of how it went, starting with the sign-up, through the system creation and ending with handing support tickets. You will have to be experienced in web page creation, so that you can build a 'contact' pages with the instructions that our system will provide to you. I would like to the contact pages on your server, as well as receive the HTML files for them. The purpose is to see live functionality and make sure that all steps are made clear.

## Deliverables

1) Three contact pages using our support system (English, Spanish and French), being able to create tickets. 2) A detailed document, describing your experience from each step of using the system.

## Platform

Word document, HTML support pages.

Skills: Anything Goes, Testing / QA, Usability Testing, Website Testing, XML

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Project ID: #3956966

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