EUC Desktop Onsite & Field Engineer L2 , Hong Kong ,Causeway Bay.


• Support to provide in Customer Office and Retail Shops within respective city

• Engineer must travel to Retail shops as and when required depend on requests. Please consider 10 visits in a month.

• Experience in supporting Microsoft Windows & & 10 OS

• Experience in supporting Microsoft office and associated applications/add-ins support

• Knowledge of basic networking, Wi-Fi, VPN, DNS, TCP/IP

• Experience supporting users on Microsoft O365, MS Teams and MDM (workspace)

• Experience of SCCM automated build and software package deployment

• Experience in supporting Hardware including Thin clients, desktop, laptop, printers and peripherals

• Experience in supporting mobile devices (iPads, iPhones, etc.)

• Co-ordinate with local vendors for hardware issues and replacement of equipment

• Experience in fulfilling the Starter and Leaver requests (i.e. set-up of desktop / laptop / IPAD, installing screens, patch port cabling, software configuration, mobile setup)

• Engineer to provide support in install and configure IT assets in Shop and work with vendors to for the same

• Ability to learn about and support bespoke software applications

• Experience in supporting performance and client related issues resolutions

• Experience of managing and completing desk moves and relocations.

• Asset management and recording ability. Maintain and report hardware asset stock

• Hands and Feet support for Infra devices (Network and Servers) Technical support on need basis.

• Floor support during and post major incidents

• Engineer must have English & local language skills

• Co-ordinate with UK Service Desk, Operations Managers and Tower Leads for issue resolution and service requests

Skills: A+ Certified IT Technician

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About the Employer:
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Project ID: #30953173

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