Account Auditor and Relations Manager for Sports Betting Group
$8-15 USD / hour
Operations: Betting Account Auditor and Relations Manager
To ensure the accuracy and integrity of betting accounts, manage partner relations, provide excellent customer service, and troubleshoot account-related issues.
Account Auditing: Regularly auditing betting accounts to reconcile bets placed with recorded data in the bet tracker. Identifying and addressing discrepancies promptly.
Reporting: Generating detailed reports for partners, including bet summaries, account balances, and settlement calculations.
Confirmation and Payment Coordination: Contacting partners to confirm figures and settle accounts. Coordinating payments and withdrawals accurately and on time.
Technical Troubleshooting: Resolving technical issues related to betting accounts, such as proxy problems, locked accounts, or bans. Ensuring accounts are operational.
Account Management: Adding and managing partner accounts in the system, ensuring accurate and up-to-date information.
Customer Service: Providing excellent customer service to partners by addressing inquiries, resolving issues, and maintaining positive relations.
Communication: Maintaining strong and clear communication with all betting partners, ensuring their needs are met, and addressing any concerns.
Compliance: Ensuring all account-related activities comply with relevant regulations and internal policies.
Proactive Partner Relations: Proactively reaching out to partners to build strong relationships, understand their preferences, and offer personalized support.
Project ID: #37497893