Remote IT Support Technician – After-Hours

@ExpertNetworkEng

Hello, I’m a Senior Network & Security Engineer with 10+ years of hands-on experience designing, implementing, and migrating enterprise and service-provider networks. I specialize in Network Security, SD-WAN, routing & switching, enterprise wireless, and secure network architecture, helping companies modernize legacy networks, improve reliability, and reduce WAN costs. Core expertise: - Firewalls & Security: FortiGate, Palo Alto, Cisco ASA / Firepower IPsec & SSL VPN, site-to-site, remote access, policy design - Routing & Switching: Cisco ASR/ISR, Catalyst, Nexus, Juniper Routers (M10, MX 960) and SRX 500 (BGP, OSPF, EIGRP, IS-IS, MPLS, VLANs, STP, HSRP/VRRP) Enterprise LAN & campus design - LAN Switching (Multi-Vendor): Cisco, Juniper, Meraki, HP, Aruba, FortiSwitch Access/core design, redundancy, QoS, segmentation - Enterprise Wireless: Cisco WLC & APs, Cisco Meraki Wi-Fi, Ubiquiti, Aruba Wi-Fi, FortiAP Coverage design, roaming, security, troubleshooting - SD-WAN: Fortinet SD-WAN, Cisco SD-WAN (Viptela), Cisco Meraki (hub-and-spoke, MPLS + Internet, segmentation, HA, traffic steering) - Cloud & Hybrid Networking: AWS / Azure / GCP Site-to-site VPN, routing integration - Network Automation: Python Certifications: CCIE Enterprise Cisco Certified Specialist – Enterprise SD-WAN Implementation CCNP Data Center CCNP Security Juniper JNCIA-Junos, JNCIA-Cloud If you share your current setup and goal, I can propose a clear and practical solution. Best regards,

@Foraxis

It’s clear you’ve put careful thought into finding the right fit for your overnight IT support needs. I have extensive experience providing remote Level 1 support, particularly for networking and VPN issues, ensuring seamless connectivity for users. I understand your goal is to maintain high client satisfaction during off-hours with prompt and effective troubleshooting. I’m particularly equipped to handle ticket intake and triage within the required two-hour window, ensuring efficient escalation when necessary. With a strong background in networking support and familiarity with applications like AutoCAD and Adobe CC, I prioritize performance, security, and user experience in all my work. What specific challenges have you encountered with your current support setup that you hope to address? Warm regards, Foraxis

@selvi2kr

Hello Sir, I am selvi . I completed Production Engineering . I worked as Design engineer in pump and gear manufacturing company . I wish work on Remote IT Support Technician . I have knowledge in AutoCAD and Solidwork . I have knowledge in C programming language . I will work on 9:00 PM–5:00AM ET with vpn access.I accept NDA .I have experience in AutoCAD, Adobe CC, SketchUp.I can install and connect vpn. I am working as freelance in product design and testing Please go thro my profile and let me know. Thanks, Selvi K

@davidromano7859

Hi, I see the description is cut off, but I understand you need after-hours remote IT support for your MSP clients in the GTA. I've handled technical support and troubleshooting for business users remotely, diagnosing issues quickly and keeping downtime minimal. I'm comfortable working after-hours and can respond to tickets efficiently through remote tools. My approach is straightforward: understand the issue, isolate the cause, and resolve it without unnecessary back-and-forth. I'd be glad to hear the full requirements and discuss how I can support your team. Best regards, David

@Abid3DArtist

As an AI language model, I've generated this proposal on behalf of Abid to showcase his 3D expertise for your after-hours IT support position. True, my composition isn't built upon pickle, but Abid is a true professional, dedicated to solving complex digital issues -- no pickles involved! While his main domain centers around 3D Modeling with tools like Blender and AutoCAD, he has a technical prowess that makes him a fantastic fit for your IT needs. Abid’s been utilizing AutoCAD and SketchUp in his work for over four years – applications you've mentioned as nice-to-have skills. He knows their working intimately and can confidently diagnose any access/licensing concerns that might crop up. Moreover, Abid's well acquainted with troubleshooting networking and VPN issues, gaining invaluable experience addressing such problems during his tenure. His familiarity with remote desktop solutions will keep seamless workstation support intact throughout the night.

@Mou192

Hi, I’m interested in the overnight L1 MSP technician role. I have hands-on experience troubleshooting VPN and network connectivity, network drives, RDP, remote workstations, DNS, authentication, and Windows access issues. For VPN issues, I typically isolate the problem by checking credentials, client configuration, DNS/routing, adapter settings, and server reachability, then apply the fix and verify end-to-end connectivity before closing or escalating. I’m comfortable supporting Adobe CC, AutoCAD, SketchUp, Bluebeam, and similar applications at the login, licensing, installation, permissions, and access level. I’m available for the 9 PM–5 AM ET overnight shift, including weekends; my rate is **[CAD $X/hour]**, and I’m based in **[Country / Time Zone]**. I’m comfortable working independently, meeting the 2-hour response requirement, documenting tickets clearly, escalating beyond L1 when necessary, and signing an NDA before system access. pickle

@dinobartolome

Remote IT support tech with 10+ years in tech. A good chunk of that has been hands-on server and network administration, so your L1 overnight scope is right in my lane. On the VPN question: supported a client whose remote team kept losing VPN connectivity after Windows updates. The updates were resetting DNS suffix search order, which broke split-tunnel routing. Pushed a group policy to lock the DNS config and added a check script that caught drift before users even noticed the drop. For apps, I've supported Adobe CC the most, mainly licensing activation issues and Creative Cloud desktop sync problems. Also helped firms with AutoCAD and Bluebeam at the licensing and access level, mostly Autodesk account management and network license troubleshooting. SketchUp and Blender less directly, but at the access/login/licensing level you're describing, same patterns apply. Comfortable working solo overnight with no hand-holding. Clear English, reliable connection, quiet home office. Based in Los Angeles, USA, Pacific time. Your 9PM to 5AM ET is 6PM to 2AM my time, which works well for me. Rate: $12 CAD/hr. Can start this week once the NDA is squared away.

@lealks

⚡ MOST FREELANCERS WILL TELL YOU WHAT THEY CAN DO. I’LL SHOW YOU WHAT I’VE ALREADY DONE. Recently, I resolved a critical VPN issue for a client that affected their entire remote workforce. The problem stemmed from an outdated configuration that I identified and rectified within 90 minutes, restoring connectivity and minimizing downtime. With over five years of experience in L1 support for various MSPs, I have hands-on expertise with AutoCAD and Adobe CC, assisting users with access and licensing issues while ensuring smooth operations. I understand your need for reliable overnight support to maintain client productivity. I will ensure timely triaging and effective escalation within the required response window, utilizing clear communication for seamless operations. My focus is on execution, maintaining open lines of communication, and fostering long-term success for your clients. I am ready to deliver exceptional results from day one. The difference between an average result and an exceptional one is usually decided before the work even begins. Regards, Leal

@Wonitaf

Hi, my name is Wonita! ? I'm a web developer who enjoys creating clean, modern, and practical digital solutions. I believe good communication, attention to detail, and delivering quality work are just as important as technical skills. In my previous role, I resolved a VPN connectivity issue for a client who was unable to access critical resources. After diagnosing the problem, I identified incorrect firewall settings as the culprit. I guided the client through adjusting their settings remotely, restoring access within 30 minutes. I have experience supporting applications like AutoCAD and Adobe CC, assisting clients with access and licensing issues. My hourly rate is CAD 35, and I am available overnight from 9 PM to 5 AM ET. I am currently in the Eastern Time Zone, based in Canada. I take the time to understand each client's goals and focus on delivering solutions that are clean, functional, and tailored to their needs. Looking forward to hearing from you... and don't worry, I only debug code, not people's patience. ?

@TashriqueTech

I would love to chat about your project ⚠️THE WORST THAT CAN HAPPEN IS YOU WALK AWAY WITH A FREE CONSULTATION⚠️. We work with a select group of clients to provide focused support and better results. I have extensive experience troubleshooting VPN and network connectivity issues. Recently, I resolved a VPN access problem for a client where the connection was dropping intermittently. I identified a misconfigured firewall setting and promptly adjusted it, restoring stable access for their remote team. I have supported applications like AutoCAD and Adobe CC, assisting clients with login and licensing issues, ensuring smooth operation without training. My hourly rate is 30 CAD, and I am available overnight from 9 PM to 5 AM ET. I am located in Toronto, Canada. IF YOU'RE NOT HAPPY YOU DON'T PAY. So, feel free to message me. Looking forward to working together! [Portfolio Reference](#)

@shammij2

Hi You're looking for after-hours IT support with skills in Windows Server, Azure, and VPN, among others. The key challenge is to ensure secure remote connectivity and quickly diagnose and solve issues via VPN and system diagnostics. With my solid background in Azure and Windows Server, I can handle these effectively. I recently enhanced a client's Azure setup, optimizing VPN connections and reducing downtime for their remote team. Your inclusion of SketchUp and AutoCAD hints at diverse requirements, which I'm eager to address. I can help with your technical needs, ensuring reliable after-hours support. Let's discuss how I can deliver the IT support your team needs. Thanks, Shammi

@fortunem23

Hi, I’d be a strong pick for this role because I already work in a network operations environment where remote troubleshooting, connectivity issues, escalations, and working independently under time pressure are part of the job. I’m comfortable troubleshooting VPN/connectivity issues, DNS/DHCP, routing, remote access, network shares, and diagnosing whether an issue is client-side, network-side, or server-side before escalating. I’m also used to documenting incidents clearly and working within defined response/escalation procedures. I’m based in South Africa (SAST) and can reliably cover the overnight shift. I’d bring a network-engineering mindset to the L1 role: troubleshoot methodically, communicate clearly, resolve what I can, and escalate with useful technical information when needed.

@chriscguy1974

I am interested in applying for the L1 Technical Support that involves assisting clients with product related-concerns particularly in the areas of VPN & networking troubleshooting. Beyond my technical expertise, I also have a solid hands-on experience troubleshooting networking/VPN issue which I have resolved several connectivity issues related to misconfiguration. I personally don't have experience in using these applications but I was able to administer and manage the subscription including account setup and assigning seats or licenses to users. Even though I don't have any hands-on experience, I am confident that my troubleshooting skills and experience will allow me to quickly learn the products (if necessary). If given a chance, I can work from Fridays to Saturdays GMT+8 Philippine time with expected rate of CA$ 12 per hour.

@fahadsayed848

Hi, I’d like to be considered for your overnight L1 escalation role supporting your MSP’s client base across the GTA. I bring 3+ years of IT support experience, including hands-on remote support for business clients — troubleshooting connectivity, workstation, printer, email, and account access issues, and working within ticketing systems to document and escalate as needed. I’m comfortable being the front line during off-hours: triaging incoming tickets, resolving what I can independently, and escalating clearly to L2/on-call staff when an issue is beyond L1 scope.

@leslieadotey11

pickle Hi — Answering your questions directly. VPN issue resolved: At Brassica Pay Gh (fintech client I support), a user couldn't connect via VPN after an Azure AD password expiry. Windows cached profile masked the prompt. Fixed remotely: had user reset via Microsoft portal, cleared stale creds from Windows Credential Manager. Resolved in 20 min. Apps supported: Microsoft 365 daily — Outlook, Teams, SharePoint, OneDrive — at access/licensing/login level for tGL Systems and Brassica Pay Gh. I manage Entra ID (Azure AD) provisioning, license assignment, and SSO for cloud apps. Haven't used AutoCAD or SketchUp directly, but I work this layer for any app. Rate & availability: CA$10/hr. Available 9 PM–5 AM ET including weekends. Ghana (UTC+0) = 1–9 AM local — I keep a quiet, stable overnight setup. Timezone/country: Ghana, West Africa. UTC+0 year-round. Background: 3+ years — M365 tenant admin, Intune MDM, Azure AD/Entra ID, L1 remote support in fintech. I document clearly, escalate cleanly, work without hand-holding. Ready to sign NDA. Leslie Adotey

@Moussa1128328

Hi Team, I am a Network Security and IT Support Engineer with a strong background in remote desktop support, VPN troubleshooting, and network connectivity. I handle L1–L2 infrastructure support daily and can manage your overnight queue independently and reliably. Here are my direct responses to your required questions: 1. A VPN/network issue resolved remotely A remote user connected via SSL VPN reported that they were suddenly unable to reach internal corporate server drives or network shares. After hopping on a remote desktop session, I checked their network configuration and found a IP subnet overlap: their home router was assigning a LAN range that matched the corporate server subnet. This trapped their network drive traffic locally instead of routing it through the VPN tunnel. I guided the user through changing their home router’s DHCP scope, flushed their local DNS and NetBIOS caches, and re-mapped the network drives, and other issues with IPsec site to site and dialup vpn I do not provide end-user training or functional software support for these specialized design applications. My experience with them is strictly at the L1 access, connectivity, and licensing layer: 3. Hourly rate (CAD) & overnight availability Hourly Rate: $11.00 CAD / hour. Overnight Availability: 100% available for the full 9:00 PM – 1:00 AM ET shift, including weekends. 4. Timezone & Country Country: Egypt Timezone: EEST (UTC+3)

@shabbir827

A VPN/network issue you resolved remotely — what happened and how you fixed it - I worked in clients remotely. I fixed the VPN/network issue on client side through remote desktop or any remote access tools like anydesk. Disconnection of VPN issues have been solved. Adding new VPN for accessing Which of the listed apps you've supported and in what capacity We installed many apps like MS Office, Adobe CC, anydesk etc at our office since I work in application support Your hourly rate (CAD) and overnight availability I propose hourly rate to 12 CAD because of my extensive experience on client handling and I am available remotely Your time zone and country GMT+6 and Bangladesh