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I need a production-ready AI voice agent that answers customer-support calls directly on the phone line, handling both general inquiries and technical support without relying on IVR trees or the usual STT-TTS pipeline. The goal is true speech-to-speech conversational flow powered by a modern, unified neural model so callers experience natural, low-latency dialogue from the first “hello”. Core workflow • Incoming calls land on RingCentral; the agent picks up, converses in real time, and can transfer or conference in a human when confidence drops. • Throughout the call, it fetches answers from my knowledge base or external APIs, then logs the full interaction—audio plus structured summary—into Zoho CRM under the correct contact or ticket. • At hang-up, the caller receives a follow-up email (template supplied) triggered from Zoho. Must-haves • End-to-end voice model only—no separate speech-to-text or text-to-speech layers. • Latency comparable to human conversation. • Natural turn-taking, interruption handling, and sentiment detection to decide whether to escalate. • Dockerised deployment with environment variables for RingCentral SIP creds, Zoho OAuth, and knowledge-base endpoints. • Clear documentation and a short demo video showing a live call routed through RingCentral into the agent and the resulting Zoho log. Acceptance criteria 1. A test call lasting at least three minutes in which the agent correctly answers two general questions and one technical question, all echoed in Zoho as separate conversation notes. 2. Average end-to-end latency per turn under 600 ms. 3. Handover command (“let me connect you to a specialist”) successfully routes to a live extension. 4. Complete source code, Dockerfile, and setup guide delivered. If you have hands-on experience with speech-to-speech systems such as OpenAI’s new voice models, NeMo-Guardrails, or similar, let me know—speed to quality prototype matters more than brand-name libraries. See comprehensive brief.
Project ID: 40211027
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Active 30 days ago
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40 freelancers are bidding on average $2,595 AUD for this job

Hello, Eliminating the frustrating delays of traditional voice bots is the cornerstone of a premium customer experience. I will deliver a production ready autonomous agent that operates with true speech to speech intelligence, ensuring your RingCentral callers interact with a system that feels indistinguishable from a human specialist. By implementing a unified neural architecture, we will bypass the latency heavy transcription layers. My approach focuses on direct audio stream processing to maintain sub 600ms response times while handling natural turn taking and interruptions flawlessly. I will integrate your knowledge base into the model's reasoning cycle, allowing it to solve complex technical issues autonomously. The system will bridge the gap between communication and record keeping by automating Zoho CRM logging and triggering follow up workflows immediately after hang up. The solution will be delivered as a robust Dockerized package with clear documentation for your SIP and OAuth configurations. I provide ongoing technical support to ensure your model adapts to new support scenarios and offer professional billing for all project phases to maintain a transparent partnership. I am ready to demonstrate a high performance prototype that transforms your support line into a 24/7 intelligent asset. Looking forward to your message. Best regards, Enes Köksal
$2,500 AUD in 7 days
3.8
3.8

Having over a decade of experience in web and mobile development, specializing in AI, ML, and blockchain technologies, I understand the need for an innovative solution like your End-to-End AI Voice Agent project. Your requirement for a production-ready AI voice agent that provides natural, low-latency conversational flow without the typical IVR structures aligns perfectly with my expertise. In the past, I have successfully delivered AI-driven solutions in various domains, including FinTech and HealthTech. My experience in implementing intelligent features and integrating external APIs can ensure a seamless experience for your customers. I have a proven track record of building robust systems that meet and exceed client expectations. If you are looking for a developer with hands-on experience in implementing speech-to-speech systems like the ones you mentioned, I am well-equipped to deliver a high-quality prototype within the specified budget and timeline. I am excited about the opportunity to work on your project and bring your vision to life. Feel free to reach out to discuss the project further or to clarify any details.
$2,400 AUD in 30 days
3.0
3.0

Hello! We can deliver this as a production-ready, true speech-to-speech AI voice agent that handles live customer-support calls naturally without IVR trees or stitched STT/TTS layers. The agent would answer incoming RingCentral calls in real time using a unified neural voice model with natural turn-taking, interruption handling, and sentiment detection. It can confidently resolve general and technical questions, pull answers from your knowledge base or external APIs during the call, and seamlessly escalate to a human when needed. All interactions are logged into Zoho CRM with a structured summary and audio reference, and a follow-up email is automatically sent after hang-up. The solution is fully Dockerised, configurable via environment variables, and delivered with clear documentation and a short demo video showing a live call flowing from RingCentral to Zoho. Our focus is on low latency, clean architecture, and a fast path to a high-quality working prototype that meets your acceptance criteria. Please, review our profile https://www.freelancer.com/u/tangramua where you can find detailed information about our company, our portfolio, and the client's recent reviews. Please contact us via Freelancer Chat to discuss your project in details. Best regards, Kateryna Sales department Tangram Canada Inc.
$2,850 AUD in 7 days
0.0
0.0

Geebung, Australia
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