Closed

Helpdesk Customer support -Philippines

No Phone, No emails, Only managing tickets on helpdesk. Need coverage between 5 am PHT to 9:30 AM PHT (4.5 hours , 7 days a week). Long Term - Ongoing. May get increased to 24/7 support agreement. Business to business communication. Lower bids preferred.

Requirement :- Excellent communication skills (No voice calls to customer required. Only writing skills). Excellent customer service/soft skills. Must have good internet service and Laptop/desktop computer. Should be open for V*Removed by Admin as it encourages offsite communication which breaches our Terms of Service *

Description:-

Work includes monitoring ticketing helpdesk and managing customer tickets during this time. Flow of ticket is minimal during this time and hardly anything comes during this time. But we need someone to cover this time to complete the 24/7 service support agreement that we have with the client. You will be working closely with the existing team that covers the rest of the day and night.

:

Philippines Freelancers Preferred

Bid for monthly Fees.

Skills: Anything Goes, Customer Service, Customer Support

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About the Employer:
( 0 reviews ) India

Project ID: #15404743

40 freelancers are bidding on average $194 for this job

amazingrich

Hi Sir, I would like to do this job. I can be online almost 24 hours and I am well experienced in managing tickets. Customer service is my expertise. Relevant Skills and Experience I have good customer service skills. More

$155 USD in 12 days
(1 Review)
2.0
$555 USD in 30 days
(2 Reviews)
1.2
ArvinderSand

Following are the points to consider that matches your requirement and my qualification 1. Already into customer support and administration from past 8 years 2. Very well aware of the email support Relevant Skills and More

$277 USD in 5 days
(2 Reviews)
1.0
$222 USD in 3 days
(0 Reviews)
0.0
LeaMadrid

I have a stable and wired internet connection in the house and experienced and good in helpdesk ticketing and has an excellent written english skills. I value time and productivity. Relevant Skills and Experience I'm More

$244 USD in 7 days
(0 Reviews)
0.0
kerrgamba

Monitoring ticketing helpdesk and managing customer tickets Stay tuned, I'm still working on this proposal.

$222 USD in 30 days
(0 Reviews)
0.0
liloandmay

Hi there! I am May from the Phillipines! I would love to do this job for you. Anyway I am a full time mother of an eight-month-old baby girl. I'm looking for an opportunity to work on someone I can show my talent. I h More

$222 USD in 30 days
(0 Reviews)
0.0
ruvindaz

A proposal has not yet been provided

$166 USD in 30 days
(0 Reviews)
0.0
$155 USD in 3 days
(0 Reviews)
0.0
$277 USD in 30 days
(0 Reviews)
0.0
prezlie

i worked in a customer service industry so i already have knowledge how to handle customers. im looking forward for the details of this project. Relevant Skills and Experience i dont have exact experience with this pr More

$166 USD in 5 days
(0 Reviews)
0.0
CharmineB

I'm very interested on your job post. I have been a customer service representative for 5 years. I have an excellent multitasking skills and I'm very keen to details. Relevant Skills and Experience Customer Service More

$222 USD in 3 days
(0 Reviews)
0.0
mdtridallyn

I am dedicated, honest and can follow instruction easily.I can also stay long to a company as long as all of my efforts and hard work are well appreciated. Relevant Skills and Experience I have a huge experience worki More

$222 USD in 15 days
(0 Reviews)
0.0
arianneapple

I have a experience with Zendesk and I have worked for an eCommerce Company where I handle total of 4 stores. Relevant Skills and Experience I have a experience with Zendesk and I have worked for an eCommerce Company More

$255 USD in 30 days
(0 Reviews)
0.0
twinkles740

I own a BPO and I can do this project. I have agents ready for this campaign. Relevant Skills and Experience Customer Service Proposed Milestones $155 USD - 3 days

$155 USD in 3 days
(0 Reviews)
0.0
girardguido

Depend on your contract Relevant Skills and Experience Customer service oriented, technical support knowledge, fluent in english Proposed Milestones $333 USD - 30 days

$333 USD in 30 days
(0 Reviews)
0.0
$200 USD in 30 days
(0 Reviews)
0.0
Mfaraz87

Hello, Thank you for posting this opportunity. I have been working as customer support manager on eBay and Shopify. I have provided a video of my work & experiences. [url removed, login to view] Relevant Skills and More

$155 USD in 3 days
(0 Reviews)
0.0
$155 USD in 3 days
(0 Reviews)
0.0
Otupus

I'm a full time freelancer, strongly motivated and devoted, able to establish good working relationship with a range of people. I can and will deliver great result with a process that's timely, collaborative and at a More

$250 USD in 10 days
(0 Reviews)
0.0