WhatsApp Customer Support API Setup

I want the official WhatsApp Business API fully configured so my team can offer real-time customer support from a standalone application. The goal is clear: customers should be able to message us on WhatsApp and instantly receive an automated greeting, be routed to a live agent when needed, and have every conversation stored for easy tracking and follow-up. Key elements • Automated responses that fire immediately after a message is received (welcome, office hours, basic FAQs). • Live chat hand-off so agents can jump into the same thread without losing context. • Conversation and customer-query tracking, including tags or status flags we can export for reporting. Because I am not connecting this to an existing CRM or e-commerce platform, the project must include a lightweight standalone interface (web dashboard or CLI tool is fine) where agents can view, reply, and search chats. Feel free to build it in Node.js, Python, or any language you are comfortable with—just keep the deployment straightforward (Docker or simple VPS). Deliverables 1. Verified WhatsApp Business API account linked to our number. 2. Server-side code with webhook handling, message template setup, and a simple agent dashboard. 3. Documentation: environment variables, build/run steps, and how to add new templates or agents. 4. A brief walk-through call and a week of post-launch support in case Meta requires additional tweaks. All code must be clean, well-commented, and ready to drop onto our Ubuntu server. Once these items are met and the first live chat is successfully handled end-to-end, the job is complete.

Project ID: 40591271