To develop a theoretical framework based on scientific literature. Topic: Observation tools (qualitative research - case studies) applied to Work Teams. It is necessary to identify the state of the art of the techniques used (with emphasis on the study of factors related to the creativity / innovation of the team, if possible) and to analyze them (advantages / disadvantages - cases in which they have been applied, etc.). Requirements: at least 35% of citations from years 2017 to 2019, up to 35% citations from 2015 to 2016, maximum 30% citations prior to 2015. At least 40 pages letter size MS Word format (without citations) in Arial 12, spacing 1.5, margins 2.5 cms. At least 60 references (citations) in APA format.