The case highlights the benefits and challenges of implementing performance management in the organisation. It provides an opportunity to discuss the advantages and disadvantages of contrasting performance management systems (PMS) – informal and formal PMS and when it might be advisable to make ‘exception to the rule’. In addition, the case serves to discuss performance management from the point of view of subordinates through the balanced scorecard. Employees with different skills and motivation will respond to performance management system in different ways. This case fits well with organisational behaviour, human resource management, and career management
Discussion Questions 1. Evaluate (i.e. compare and contrast) the performance management system at TAJ under Kerkar and Kumar. 2. What are the strengths and weaknesses of each system? Why would Kumar launch such an extensive reform? 3. What should Kumar do about Bhowmick’s request? Justify your position. 4. How would the new system affect ‘A’ or star employees? Would the new system have a different effect on the motivation of solid ‘B’ players? How will you keep everyone on board? Justify your choices
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