Cancelled

Technical documentation and user guides for ESP SaaS product

I need an experienced technical writer to write technical documentation and user guides for ESP SaaS product. There is a lot to do.

While we have developed a set of very short guides for the product at launch a while back (all loaded into zendesk KB), we have never really built on top of it or kept it up to date.

What needs to be done is

* Suggest documentation framework (markdown - based) and theme

* Develop a structured (tree) documentation catalog that covers all of the product features

* Develop basic documentation for each feature

* Develop in depth tutorials for top features

What you need to succeed:

* Experience in advanced email marketing. Campaigns, lists, databases, custom fields, surveys, metrics, templates.

* Ability to write a compact, informative and engaging content. basic product feature descriptions need to be short and concise to serve as a quick reference for an experienced user, but the top feature tutorials need to be really "newbie" friendly.

* Ability to take relevant screenshots of the product to illustrate your points in tutorial.

I do not need this to be done quickly (initial lot needs to be completed in 1-2 months) and chances are I will require more content for website refresh to better illustrate product features and possibly ongoing relationship to write more tutorials as need arises or maintain existing documentation as changes are being made to the features.

I'd like to stick to one person for the duration of the project, so choosing the right person is very important to us.

Successful applicant needs to demonstrate relevant previous experience i.e. ESP/SaaS technical tutorial articles. If you have not done this specific work, but we like your other work samples, we might get you to do a small tutorial for one of the futures for a fixed price, say $50 (we'll create a separate project for you) and if we like the output, we can continue working with you.

Please pm us your relevant samples and if accepted, we will get in touch.

Cheers

Skills: Article Writing, Documentation, Education & Tutoring, Technical Writing

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About the Employer:
( 0 reviews ) Auckland, New Zealand

Project ID: #19005431

11 freelancers are bidding on average $19/hour for this job

revival786

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(215 Reviews)
6.9
fapcent

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6.5
kaindo2017

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6.3
assignsolver

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nycszaman

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5.4
deonhugo

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rupammukherjee24

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$10 NZD / hour
(0 Reviews)
0.0
Detailwriter

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ravimpatil2

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penconsultingnz

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(0 Reviews)
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akansha12jai

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$16 NZD / hour
(0 Reviews)
0.0