I own a furniture store and am currently adding data in several different areas. Most of it is redundant. When my salespeople sell a product they hand write an invoice, then another employee types that sales order into Quickbooks. Still another employee takes that same original handwritten sales order and types it into google docs to track the delivery process. I also need to keep up with contact information and log calls to make sure my employees are following up with customers. When I get online orders they are tracked in Cre-Loaded (still another area). I need to consolidate this process, I need ideas. I like quickbooks but it doesn't do me any good for projecting delivery dates. Please let me know if you have any ideas.