In Progress

Step by step troubleshooting tool by using current FAQ

This is a small project for an existing website ([url removed, login to view])

We sell ink cartridges and refill kits for inkjet printers, and laser toners for laser printers. If customers have a problem, we direct them to our FAQ page at [url removed, login to view] There are many questions there and they may not be in the right order, therefore it could be confusing and frusturating for the visitor.

We want to have a interactive troubleshooting tool that will ask questions each step and offer solution.


"What is the nature of your visit today"

o Ink Cartridge Problem

o Refill Kit Problem

o Laser Toner Problem

(Let's say first option is selected)

"What type of cartrigde you have"

o Original (OEM) from the printer manufacturer

o Remanufactured cartridge

o Compatible (such as G&G, ProColor, or other brand)

(Lets say second one is selected)

"What is the nature of the problem"

o Printer does not print

o Poor quality

o It prints very slow

o Cartridge does not fit


So we need to know

1) The problem (cartridge itself, printer itself, driver/software etc.)

2) the product (ink cartridge, toner cartridge, or refill kit)

3) Product type (ink cartridges can be OEM, remanufactured, or compatible; toner cartridges can be OEM or remanufactured, refill kits have no other type)

4) Product age (bought less then a week ago, less than a month ago, less than 3 months, 3 months or more)

5) more question branches based on the previous questions. Such as operating system, or printer brand.


I will provide every help to make things clear, but here is what you need to do. Take these FAQs and make them questions directed to the end user. Skip irrelevent questions such as "How can I be a printer technician", or "Does refilling my cartridge void the warranty". Clearly these are not solving a problem and they are not qualified as troublshooting answers. Here are the FAQs you can use as a resource:

Refill kit related troubleshootings can be found here:

[url removed, login to view]

Shelf-life related answer, recognition-related answer:

[url removed, login to view]

(Info on this page such as "What does OEM mean" can be also used for small help pop-ups in the troubleshooting tool since they may not know what type of cartridge they have.)

Cleaning steps for a cartridge:

[url removed, login to view]

Few more trouble-shooting related questions and answers:

[url removed, login to view]

Print-Quality related questions and answers:

[url removed, login to view]

There is a ink stain related question for refill users here:

[url removed, login to view]

Printer Software related:

[url removed, login to view]

Printer Hardware related:

[url removed, login to view]

Some of these tips can be turned into TS:

[url removed, login to view]

(For example, the tip "How to speed up network printer?" in that page can be an answer to a question in one of the steps if the user selected "My printer is slow" in previous step. Just to give you an idea...)

We should be able to add questions and answers to the database at any time. Each step should have a back button (you can also use "skip" button if needed). Also explanations of terms should be provided as a popup or a similar concept (such as "What is OEM" - these can also be found in FAQ)

Web site is in classic ASP, but we want this tool to be done in ASP.NET (preferably in C#) if possible. This will help us to see some database design (MS SQL 2000), project analysis, and coding skills, which will open the possibilities of bigger projects in the future.

Thank you.

Skills: .NET, ASP, Windows Desktop

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About the Employer:
( 75 reviews ) san diego, United States

Project ID: #220809