Citrix Support

We provide technical insurance services to London Insurance Companies. With one, we work inside their DMS, reviewing documents and dropping files into their workflows by browsing on local drives to select the required files.

Regularly, the system stops "seeing" the local drives, which we believe is caused by the Citrix system.

I should add that our workers are using personal PCs from their homes, running both XP and Vista. They all suffer the same problem, which happens approximately 30% of the time.

We connect via The Citrix online web plug-in, via a Cisco RSA security web portal that authenticates to the Talbot domain & use your network login credentials to authenticate to the Citrix Presentation Server. That in turn allows you to launch a variety of applications run from this, including the intranet & workflow.

I need someone to advise me on the problem and how to tackle it. We are using client software, so we do not have a support arrangement with anyone, and our client knows little and is unable to help.

This is probably not a very big job, but I am prepared to pay, if there is a solution that I can pass on to our workers,


Richard Pentelow

Skills: ASP, Cisco, Computer Security, Web Security, Windows Desktop

See more: Work from homes, workflow one, workers online services, web solution companies, vista web services, technical support london, technical support job online, rsa security, presentation online software, online technical support job, online support work, online support job, online job support, online job portal system, online it support, launch presentation, job support, job security insurance, job portal system, job homes, it support job, intranet portal solution, i need technical support, cisco work with companies online, cisco web

About the Employer:
( 2 reviews ) London, United Kingdom

Project ID: #602720

2 freelancers are bidding on average $100 for this job


Please take in consideration my [url removed, login to view] you

$100 USD in 1 day
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I have 4-years expirince with Citrix support. Saw this problem before

$100 USD in 1 day
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I administer a multi-server Citrix Presentation Server environment accessed by over 1000 users. I've come across issues similar to the ones you are mentioning and am familiar with both Cisco and Citrix access gateways. More

$135 USD in 5 days
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