In Progress

Cloud Based Omni channel contact centre

Hello,

We want to develop cloud based omni channel contact center powered by artificial intelligence for configuration , monitoring and conversation

We live in a age where communication is on a finger tip but yet it’s becoming complex day by day with new mode of communication and broadcasting are coming up quickly which is also causing our communication unorganized and spread across different medium.

As our communication with each other and with customers is becoming more complex due to which lot of human hours and intelligence is being invested to manage it, configure it and monitor it which comes with lot of expenses and with errors.

To overcome these problems we have started this new project and we named it Project ZUI which will be a contact centre which is unified , auto configurable powered by AI, auto monitored powered with AI and backed with strong conversational AI which is configurable and self learning.

Auto configuration powered by Artificial Intelligence

You must be thinking how hard it will be to configure this system and for people with no technology background it will be a nightmare but do not worry we got your back, our contact system will be powered by AI and machine learning which will take care of all complex configuration just by simply telling system your requirement in as much layman language possible and our AI will take care of all required configuration and give you your contact centre ready to test and to be used.

Monitoring performance of contact centre

It’s not over yet, after unifying and configuring there is also need to monitor contact centre for its optimal performance and performance of people using contact centre which requires lot of human hours and intelligence which again comes with cost and errors to solve this problem contact centre should be monitored by AI and machine learning which can track numbers with more accuracy and send out alerts when human intervention is necessary.

Configurable and machine learning Conversation AI

The more we advance the faster we get and faster we want to communicate, we hate waiting even when we are not busy. We need faster replies and responses whether it be for sales , after sales or support which is very difficult to achieve with limited human resources, to help with this a contact centre with strong conversation AI is required which can engage , support and help customers.

Unified with option to plug and play any new communication channel

We all have to agree on one thing, whether in our personal life or in our business life our communication and our interaction with people are spread over different mode of communication channel be it phone, email, short messages, voice note, chat or any other social media platform.

What we want to achieve in project ZUI is to unify this entire communication channel and make them interact with each other and make them work seamlessly in sync with other. We don’t want it to be restricted with current mode of communication channel but it will be ready to plug and play any new mode of communication channel based on IP network.

1) Voice Channel

2) SMS channel

3) Video call/conference

4) Chat

5) Email

6) Other online messengers for e.g. whatsapp, Meta, instagram etc etc.

7) Ability to connect with existing clients CRM for e.g. salesforce, zoho etc

8) Outbound campaigns

9) Inbound campaigns

10) Ivr blasting

11) SMS blasting

12) Email blasting

13) Advance Call routing and queuing

14) Call transfer

15) API for transactional messages

16) SMS by SMPP and HTTP both

17) IPPBX

18) Modern interactive dash board

19) Configuration of contact centre by automated AI

20) Monitoring of contact centre by AI

21) Conversational AI

22) Web soft phone

23) New UI/UX

24) Custom reports

25) Call back

Skills: Asterisk PBX, Software Development, Cloud, VoIP, CRM

About the Client:
( 5 reviews ) Ahmedabad, India

Project ID: #33585742

Awarded to:

(2 Reviews)
3.8

4 freelancers are bidding on average ₹427500 for this job

(1 Review)
3.8
officerubicom

Hello. We are a software development company that specializes in custom software, web apps, mobile apps, etc. We have extensive experience with PHP, JavaScript, React, Angular, WordPress, Joomla, DLE, Drupal, Open Car More

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