In Progress

QueueMetrics Customisation

We need some further wallboard customisation on our QueueMetrics solution (hosted on Asterisk). The solution has alreasdy been partly customised, we just ened to enhance it.

Requirements as follows (happy to ammend depending on cost)

1) Agents listed top to bottom (rather than boxed as they are now)

2) To be able to sort by columns i.e. agent name, extension, dials or duration

3) Target dials & duration that move as time progress: (see section in red at top of screen)

o [url removed, login to view] 10 dials 0h00m duration

o 10am 20 dials 0h16m duration

o [url removed, login to view] 30 dials 0h24m duration

o 11am 40 dials 0h32 duration

o [url removed, login to view] 50 dials 0h40m duration

o 12pm 60 dials 0h48m duration

o [url removed, login to view] 70 dials 0h56m duration

o 1pm 80 dials 1h04m duration

o [url removed, login to view] 80 dials 1h04m duration

o 2pm 80 dials 1h04m duration

o [url removed, login to view] 90 dials 1h12m duration

o 3pm 100 dials 1h20m duration

o [url removed, login to view] 110 dials 1h28m duration

o 4pm 120 dials 1h36m duration

o [url removed, login to view] 130 dials 1h44m duration

o 5pm 140 dials 1h52m duration

o [url removed, login to view] 150 dials 2h00m duration

If agent is falling short of both their moving targets at any point during the day then their name is highlighted in red (if you look at the attached image, you will see that although Mike J is behind in dials, he is ahead in duration so his name isn’t highlighted)

It would also be useful to have a figure in brackets after their dials and duration to show how far or ahead of the curve they are in relation to their target

Skills: Asterisk PBX

See more: red point, asterisk amp, customisation, asterisk agents, amp asterisk, ammend, brackets, asterisk hosted pbx, enhance 100, asterisk agent extension, point figure, short 100 150, need pbx, move asterisk, need 110, moving image, 120 150, asterisk solution, asterisk top, extension pbx, pbx extension, wallboard, point touch screen sync, hosted asterisk pbx, day moving average metatrader

About the Employer:
( 3 reviews ) Bath, United Kingdom

Project ID: #1299547

Awarded to:

aneelmahmood

Hello, I have already developed couple of wallboards for call centers. Please check the screenshots in pmb.

£350 GBP in 10 days
(6 Reviews)
5.0