We are looking for an experienced builder of Incident Management workflows in Jira Service Management Atlassian Cloud environment, to set up a service desk. Including logging of tickets through a portal and email, SLA tracking, and Jira to Slack integration.
Incident Management Workflow:
We would like to leverage out of box Jira Service Desk for the implementation of our support desk and incident response.
We would like to have the Jira board built, and the workflows developed.
Key functionality required are:
Logging and escalating incidents into a Jira board
Tracking process time and send update info to Slack
For reference: We have an Incident Management Policy and process flow, along with an example incident ticket template, and incident notification templates.