Jira Service Desk

I'm looking to improve our Jira service desk for an internal IT service desk environment.

Jira is already installed and in-use and has some configuration completed, so I'm looking to add the polish to make it a great tool that staff want to use.

Some of the tasks I want to complete are:

Changing the workflow to be more representative of how we deliver service

Changing SLA's response times

Setting up ticket categories

Linking AD to allow reporters to be staff

Communication and use of portal

Email notification triggers

Ticket update email format

Improving on dashboard reporting

Skills: Atlassian Jira

See more: remedy itsm service desk, sharepoint service desk application, sharepoint service desk webpart, bmc remedy service desk documentation, service desk asterisk, service desk tri fold brochure, service desk express, service desk mit sharepoint 2007, trellis desk reporting, templates sharepoint service desk, net service desk, sharepoint service desk, creating sharepoint web part service desk, service desk functional flow chart, drupal service desk, remote service desk, jira service desk pricing, jira service desk

About the Employer:
( 0 reviews ) North Brighton, Australia

Project ID: #20094738

Awarded to:


Enterprise experience with configuring Atlassian for clients from level 0 to full production. Including experience training users and handing over to business stakeholders.

$138 AUD in 7 days
(0 Reviews)

6 freelancers are bidding on average $145 for this job


Hi, I am using JIRA for my current project which is operating in the agile model. I have configured the setup for user roles, updated workflows, customized email templates and created dashboards to present to senior st More

$100 AUD in 5 days
(0 Reviews)

I have been working on jira for more than 4 months

$155 AUD in 3 days
(0 Reviews)

I work for a very big and a very well-known a group of companies in that manner in Europe. It is my daily job and we take care of thousand of projects day to day. It consists all of Atlassian Toolchain. If you need a r More

$175 AUD in 3 days
(0 Reviews)

5 years of Experienced Jira,Jira Service Desk, End to end implementation of the Jira and Confluence in windows and Linux environments. Relevant Skills and Experience Jira. Jira sevicedesk

$144 AUD in 3 days
(0 Reviews)

I worked with service desk more then 4 years, I used to give technical support over the phone as well as email.i am certified office 365L2 support Relevant Skills and Experience Office 365 L2 support,service now,SAP More

$155 AUD in 3 days
(0 Reviews)