Zoho Expert IT & Automation Specialist

Job description: About SmartSetter SmartSetter is an industry-leading recruitment operations firm. With a track record of over 4 million outbound engagements and 23,000 successful placements, we provide the essential infrastructure for the world’s largest real estate brokerages. We operate a high-performance, remote environment that values innovation, precision, and a commitment to delivering seamless solutions for our clients and internal teams. The Role Overview We are seeking a highly disciplined IT & Automation Systems Specialist to lead the next phase of our technical evolution. As SmartSetter scales, we are separating our core infrastructure management from our high-level automation strategy. This is a critical, high-execution role designed for a candidate who wants to own the operational side of our tech stack. You will work closely with our current IT management to master our environment, with a clear professional development track to take full ownership of the department’s systems and specialized technical projects as the team expands. The successful candidate will be a technical "player-coach"—someone who is equally comfortable architecting high-level automations as they are resolving daily technical support inquiries. Key Responsibilities System Administration: Maintain and optimize our core technology stack, including GSuite, HubSpot, DNS management, WordPress, Zoho CRM, Zoho Projects, Zoho Desk. Automation & Integration: Act as the internal architect for automation; designing, deploying, and troubleshooting complex workflows using Zoho, Zapier and Airtable to ensure seamless data flow across the organization. Technical Support & Triage: Serve as the primary point of contact for internal technical issues, ensuring minimal downtime and rapid resolution of hardware and software hurdles. Infrastructure Oversight: Manage API configurations and web services to enable robust communication between various software platforms. Security & Compliance: Implement and monitor rigorous security protocols to safeguard organizational assets and ensure data integrity. Departmental Scaling: Maintain comprehensive technical specifications and SOPs to ensure that as the IT and Automations function grows, our processes remain scalable and efficient. Professional Experience: 3–5 years of experience in IT systems integration, automation, or a related technical role. Analytical Problem Solving: A demonstrated ability to diagnose complex technical issues and implement sustainable, long-term solutions. Execution Focus: A proven track record of "hands-on" technical involvement. We are looking for an individual who prioritizes output and operational uptime. Qualifications & Experience Professional Experience: 3 years of experience in IT systems administration or systems engineering. At least 2 of those years must be specifically focused on low-code/no-code automation and API integrations (Zapier, Make/Integromat, Zoho Flow, or similar). Education: A Degree in Computer Science, Information Technology, or Business Information Systems is preferred. However, significant professional experience (3+ years) and relevant advanced certifications (e.g., AWS Certified SysOps, HubSpot Architect, or Zapier Expert) will be considered in lieu of a degree. Technical Proficiency: Advanced Logic: High understanding of conditional logic, webhooks, and JSON. Data Management: Strong experience managing relational databases (Airtable, MySQL, Zoho CRM data structures) and maintaining data integrity across synchronized platforms. Cloud Ecosystems: Deep familiarity with AWS infrastructure and the security implications of cloud-based automations. Leadership Readiness: Previous experience in a "Lead" or "Senior" capacity—even if not a formal manager—where you were responsible for technical project delivery or mentoring junior staff. Communication: Exceptional ability to document complex "If/Then" logic into clear, readable SOPs for non-technical leadership. Remote Environment: Proven ability to work autonomously and maintain high output in a 100%

Project ID: 40518859