organisational customer service assessment help

I need help with Management of organisational customer service. It needs various tasks

develop a customer service plan for the simulated business

use info provided to address customer service issues

• monitoring customer service team performance to identify causes of customer service shortfalls

• addressing a complex customer complaint

I need completed :

• Record of standards, budget and timelines

• Selection of three ideas with justification

• Customer service charter and plan

• Customer support policy

• Record keeping policy

• Email report to the board

• Email to address the Yore Mine Co' complaint

• Observation checklist (Role-Play Task 2.2. c) )

• Record of the outcome of the meeting with

Skills: Business Analysis, Customer Service, Report Writing, PHP

About the Client:
( 59 reviews ) Melbourne, Australia

Project ID: #34392052

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