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Remote Customer Service for Technical Issues

₹750-1250 INR / hour

Closed
Posted about 1 month ago

₹750-1250 INR / hour

I am looking for a professional who can handle customer service tasks from home, specifically through email. Your responsibilities will be focused on attending to technical issues. Your day-to-day will involve understanding customer problems, coaxing out the necessary details, and providing solutions in a clear and empathetic way. Key Skills and Experience: • Established track record in remote customer support • Fluency in email communication • Experience in troubleshooting technical issues • Meticulous attention to detail • Excellent problem-solving skills Your expertise should reside in understanding and resolving technical issues, but the ability to handle additional customer concerns will be preferred. Please note that the role involves working from home, hence strong self-management abilities are necessary. I expect a high level of professionalism when interacting with customers and a constant level of communication with me.
Project ID: 37983105

About the project

43 proposals
Remote project
Active 4 days ago

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43 freelancers are bidding on average ₹1,017 INR/hour for this job
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Top 1% in Freelancer.com Hi, Greetings! ✅checked your project details: ✅Completed Time: In project deadline We have worked on 900 + Projects. I have 6 + years of the experience in same kind of projects. If you are looking for a true Freelancer, I am the Right person for you. I am available almost 24-7 and am very responsive. I feel proud that I am a trusted Freelancer who pleases almost every single client. You can rest assure, your work will be delivered well in advance of others, with passion and accuracy. I guarantee you instant communication & responses when you need me. Why choose me? I think every client is the reason for my success. I only take projects which I am sure I can do quickly. My Portfolio Items: https://www.freelancer.com/u/schoudhary1553 I would really like to work with you on this project. If interested, Kindly contact me via chat for further details and discussion. Thank you Sandeep
₹1,000 INR in 40 days
5.0 (361 reviews)
8.2
8.2
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With over 6 years in the industry as a diligent and detail-oriented DevOps Engineer, my specialization in Kubernetes technologies specifically aligns with your project's central requirement of resolving technical issues. My solid command over AWS Cloud, Docker, Linux system administration, and most importantly, Kubernetes orchestration equips me to tackle web development tasks from installation to configuration. Your requirement for strong self-management abilities and round the clock availability would be an effortless commitment on my part considering I already run various projects concurrently. Your search for a friendly and efficient technical support agent ends here. The sheer nature of incident management has instilled problem-solving traits and customer-first attitude in me. As a result, not only am I equipped to resolve complex technical complications but also deliver the solutions in a clear and empathetic manner — an aptitude essential for your customer-oriented project. In addition to providing unwavering customer assistance, I'm devoted to maintaining open channels of communication with you for any updates and refinement you may require. My goal is not just the provision of professional service but setting higher standards where my work becomes legendary. Partnering with me ensures a professional demeanour, deftness at troubleshooting, and immense value addition that can only come through deep domain expertise (344 words).
₹750 INR in 40 days
5.0 (14 reviews)
3.7
3.7
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Hello, I have 8 years of experience in IT Infrastructure Engineering where i manage Windows server, Azure and Office 365. Could you tell me if the day to day activity involves that or End User Computers ? DO let me know when we can talk in details on this. Regards, William Christopher
₹1,000 INR in 40 days
5.0 (4 reviews)
2.8
2.8
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As an experienced MERN stack developer, my skills extend beyond the usual coding to a comprehensive understanding of technical issues and troubleshooting. This broad knowledge base makes me uniquely qualified for your remote customer service project, as effective problem-solving is at the core of both roles. Moreover, I have an established track record in remote customer support where I've leveraged my fluency in email communication to deliver high-quality solutions - a skillset that will undoubtedly be crucial for your project. One of my strongest assets is my meticulous attention to detail which is a vital trait when coaxing out important details from customers. Whether it's unraveling complex coding issues or comprehending intricate user problems, approach every task with the utmost precision. In addition, my ability to work independently and still deliver outstanding results aligns well with your requirement for strong self-management abilities given the remote nature of th
₹1,000 INR in 40 days
5.0 (1 review)
2.4
2.4
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Hello there, Haven worked as an IT support specialist for a SAas Company has provided me with knowledge and experience needed for fast resolution rate. I use the help desk framework (Intake, triage, troubleshoote, solve and improve) to consistently make our customers feel valued and cared for. Although, I am technically inclined, I always try to use less technical terms when helping customers, especially those that have little or no tech knowledge, so they won't feel less or lost. My problem solving mindset and attention to details enable me provide ptimal support and walk through for our customers'/users, going above and beyond to get their concerns resolved as fast as possible, and making sure they want to refer us to their family and friends. I'd really love to contribute to the success of your organization, as I enjoy helping people and making a difference in their life, increasing both customers' satisfaction and retention rate. Kindly message me via the chat channel for more detailed discussion. Regards, Zainab
₹800 INR in 40 days
4.8 (4 reviews)
1.9
1.9
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In my previous role as a virtual assistant, I gained valuable experience in calendar and email handling, lead generation, research, data entry, meeting/event scheduling, which I believe aligns well with the responsibilities outlined in your job posting. From managing administrative tasks to handling client correspondence and providing project assistance, I am great at multitasking and delivering high-quality results in a timely manner. I am highly proficient in Hootsuite, Sendible, Mailchimp, canva, Airtable etc, which I believe will allow me to adapt quickly to your company's systems and processes. I am also a strong communicator, both written and verbal, and I am comfortable working independently or as part of a team. Thank you for considering my application. I look forward to the possibility of discussing how my skills and experiences align with your needs in more detail. Warm regards, Immaculata.
₹800 INR in 40 days
5.0 (1 review)
1.5
1.5
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Hello Client, I hope this proposal finds you in excellent health. I'm a Certified & Experienced Expert. I take this opportunity to inform you that i have KEENLY gone through your project titled (Remote Customer Service for Technical Issues), clearly understood all your project requirements as given in your project description and I confirm to you that i can perfectly deliver as instructed. Being in possession of all CLEARLY STATED required project skills (Data Entry, Copy Typing, C Programming, Wireless and System Admin) as this is my area of professional specialisation having completed all Certifications and developed adequate experience in the same area, I hereby humbly request you to consider my bid for Professional, Quality and Affordable services always. AFFORDABLE QUALITY SERVICES,STRICT TIMELY DELIVERY & UNLIMITED REVISIONS. Kindly Message Me We Discuss More About The Project and seal the contract. Welcome and Thank-you.
₹4,167 INR in 40 days
0.0 (0 reviews)
0.0
0.0
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Drawing on my robust track record in remote customer support, I am confident in my ability to provide exceptional technical assistance via email for your project. Having seamlessly handled technical issues for esteemed organizations like NC Books and Dido Publishers, I possess a unique blend of a meticulous attention to detail and excellent problem-solving skills, both crucial for the job. Equipped with fluency in email communication and proficiency in industry-standard tools such as Microsoft Word, Excel, and Google Docs among others, I offer you adaptability and technical prowess that can be a game-changer in attending to customers' needs. Having also honed my written communication skills over the years, you can trust that my solutions will be clear, concise, and, most importantly, empathetic. Additionally, my self-management abilities have been key in my successful remote work experience. I prioritize maintaining a high level of professionalism in customer interactions and believe constant communication is key for a smooth workflow. Confident that I would be an invaluable addition to your team, let's discuss further how I can help elevate your customers' experience in these challenging times!
₹1,000 INR in 40 days
0.0 (0 reviews)
0.0
0.0
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Proposing comprehensive data mining solutions tailored to optimize insights, efficiency, and decision-making.
₹1,000 INR in 40 days
0.0 (0 reviews)
0.0
0.0
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Am gave the best to this project ☺️. If you have a opportunity to work on this project,than I am work properly and gave the best to this project.
₹1,000 INR in 40 days
0.0 (0 reviews)
0.0
0.0
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I have relevent knowledge for this role and i know about C programming language as moderate level. I am pursuing BCA 3rd year, so my proficiency in IT work is next level. Give me a chance and see the unique things.
₹1,000 INR in 40 days
0.0 (0 reviews)
0.0
0.0
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I have certifications in Data Entry, MS Excel, MS office. I have worked for few companies previously . I can do work with precision.
₹1,000 INR in 40 days
0.0 (0 reviews)
0.0
0.0
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لا تشغل بالك بتقيم هذا الحساب الان فانا جديد على هذا الموقع ولكني استخدم عدة مواقع في الكتابه منذ عدة سنوات وأنا خبير ف الكتابه ومميز عن هذه المواضيع لا اسعى الي جمع المال
₹750 INR in 1 day
0.0 (0 reviews)
0.0
0.0
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Asalamualaikum and greetings! My name is Muhammad Yameen and I hold an impressive decade long track record in remote customer support. While my background may not be strictly technical, my years of experience in customer service combined with my meticulous attention to detail make me a uniquely qualified candidate for your project. Connecting with customers, understanding their problems, and providing clear solutions resonates with my work style and I'm confident I can provide real value to your customer base. My fluency in English and Urdu also positions me well to communicate effectively, sensitively, and empathetically with a diverse range of customers. Moreover, as an expert in data entry and excel software, I am both quick to learn new troubleshooting processes and highly organized. I'm able to streamline information promptly and accurately which will significantly enhance my ability to resolve complex technical issues efficiently and to the satisfaction of your customers.
₹750 INR in 10 days
0.0 (1 review)
0.0
0.0
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Hii. I'm Abhishek here, I looking for the job role like this , I'm interested to do this work for you .If 'yes' please reply me. Thankyou
₹1,000 INR in 30 days
0.0 (0 reviews)
0.0
0.0
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Dear client, With my stellar track backings in providing first class customer support and e-mail management plus my vast knowledge of technology, makes me confident as the best candidate for the position of a Customer Representative for your reputable business. In my previous roles as customer support agent, I honed my email support, inbound and outbound phone handling, customer service and problem-solving skills, consistently achieving 98% customer service and email rating and 96% resolution rating. My experience in promptly addressing customer inquiries and providing first-level support has equipped me to thrive in a fast-paced business environment. My career highlights includes: 1. Successfully managed customer support for a Forex financial brokerage company and a Philippine manpower Business, meeting and exceeding KPIs. 2. Stellar and vast knowledge on technology and how to resolve technical related issues. 3. Ability to work in a fast-paced environment and maintain a very calm and professional response and solution to customer enquiries. 4. Excellent understanding of key email support strategies and fluent response. 5. Fluent in foreign language especially the English language. Kindly chat me up at your earliest convenience for my resume, samples of my voice recordings and so we can discuss how my dedication to excellence and passion for customer satisfaction will most effectively fit into your company goals and team. Sincerely, Emmanuel Aseke
₹800 INR in 48 days
0.0 (0 reviews)
0.0
0.0
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Hi, Regarding your project I would like to grab this opportunity and will work until you are 100% satisfied with my work. I am a specialized graphics designer with skills in Logo Design, Photoshop, Graphic Design, and Illustrator. For your review, here under is my profile link, which may better give an idea of my expertise and distinct set of skills: https://www.freelancer.com/u/eloaty12 If you like my work, let us chat to discuss it further Thank you Ahmed Abdelmoneim
₹1,000 INR in 40 days
0.0 (0 reviews)
0.0
0.0
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Transparency and a job well done is my key,and I can't afford to fail no one . most especially I don't relent on my work till it is done and dusted, thanks.
₹1,000 INR in 40 days
0.0 (0 reviews)
0.0
0.0
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With a rich background and prior experience in the field, I have the skills and knowledge needed for seamless task execution. Familiarity with similar challenges allows me to efficiently overcome obstacles. My expertise ensures thoroughness and efficiency in task handling, while my ability to foresee and solve potential issues enhances process streamlining. Committed to delivering top-notch results on time, I aim to not just meet but exceed expectations. My qualifications make me a prime candidate for the task, eager to contribute to its success.
₹750 INR in 40 days
4.4 (2 reviews)
0.0
0.0
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"Remote customer support expert: technical troubleshooter, detail-oriented, empathetic communicator."
₹750 INR in 50 days
0.0 (0 reviews)
0.0
0.0

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Flag of INDIA
Chennai, India
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Member since Apr 11, 2024

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