In Progress

Gap Time Version 1.1 Needed

Gap Time 1.0 is a C# program that reads a CSV file that contains phone calls records for an office. The program shows idle time and now that the program is working some improvments/additions are desired.

Gap Time Improvements

1. Change the program to use phone extension as master record or add the feature to search by extension as well. It will need that for the database as opposed to the user name. The reason is there is staff turnover in the sales department.

2. Find duplicate numbers being called. The reason would be to spot personal calls and other non business related calls or attempts at manipulating call stats.

3. Highlight in red inbound local numbers as well as outbound - DONE

4. Create a percentage rating of gap time versus total time. Each work day has eight hours and that equals 480 minutes. The rating would be the (total call minutes /480 *100) to create a percentage. It would become an efficiency rating that would be a fair comparison between employees.

5. All in one daily summery report with:

a: Performance Summery

Name Ext Calls Made Phone Time Gap time First Call Rating

Dean 551 120 6.0 hours 1.8 9:01 AM 75%

Calvin 545 101 5.5 3.5 9:12 AM 68%

(sorted by rating from best to worst)

We need a pick list or check box of some kind for this report as we have internal teams and we need the ability to select team members for different reports.

B. Missed Calls Report

A listing sorted by caller of all the inbound calls that were not answered.

Caller ID, phone number, Time

Any International Calls made (found by the first three digits of the destination number =011)

6. Change the ‘yellow’ time of 2 minutes to 5 minutes.

Skills: C# Programming

See more: version one, the daily caller, search improvements, programming 101, n equals, master find, master extension, local programming, find master program, find master, find an employees, daily caller, c versus c++, call minutes, 10 spot, business efficiency, box master, 1.5 hours in minutes, find business phone numbers, time record, Phone Gap, need employees now, IDLE, gap, find sales staff

About the Employer:
( 3 reviews ) Hollywood, United States

Project ID: #1268313

Awarded to:

NehaliAmin

Can do this.

$75 USD in 4 days
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5 freelancers are bidding on average $145 for this job

tuyenvt

I can do it,please see my profile for [url removed, login to view]

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YetiDi

Hi, I'm interested, please show me the sources CSV files, and the source code of "Gap Time 1.0". Thanks

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kultech

I can done. Please check pm and my review.

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frzsombor

Dear Employer! I have a great experience in C# programming, and I can debug and understand code fast. Please read my private message!

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