The Gap Report is a program designed to read CSV files from VoIP software that has call use information for a call center. The program creates reports on employee performance as in how much time they spend on the phone, outbound dials made, and gives an overall rating to allow the managers to compare performance.
Now the program needs a database added to it so that longer term trends can be shown instead of just the daily view the program has now.
Besides the database,3 basic reports will be needed. I do those in Excel manually and will provide the reports in PDF form as well as the spreadsheet that has the data. Two reports are line graphs that show the agenets call time and another that shows call dials on a weekly basis. The two others are pie charts that show total minutes used per week and total percentage of calls dialed as a group.
Source code in C# will be provided.