Customer Service Representative with over 4 years of experience in telephone and face-to-face customer service. Experience with sales, troubleshooting, text support, and customer care. knowledgeable with major customer service software, handling customers' complaints, and maintaining a positive and friendly disposition. Hoping to use my wealth of experience for your best needs. Bilingual: 100% Native English - 100% Native Spanish (Able to provide clear customer service in both languages) Handle 100+ customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retention. Memorized all company products and services to be able to answer all customer questions quickly and efficiently, and make relevant upsells. Receive source data such as customer names, addresses, phone numbers, credit card information, and enter data into various customer service software. Trained 3 new employees in customer service script recitation, conflict resolution, and data entry practices Able to set up laptop, headphones, microphones, Skype, or any other chat client service to converse with customers.