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German speakers needed for a long term project (100% remote)

Would you like to perform support tasks from the comfort of your home as a member of a diverse and youthful team?

United Call Centers is a global leader in providing multilingual call center services using an at-home workforce. We are currently expanding our dynamic team and looking for a talented German speaking CSR to assist our Client who is Europe’s leading provider of micro-mobility.

If you are a motivated freelancer who finds passion in customer support, this job is meant for you.

Your daily tasks would consist of:

- Providing support via incoming calls and written messages in German ensuring ensure the Service Desk meets all SLA compliance requirements

- Escalate problems in German language for Second Line Help-desk

- Help with any additional administrative tasks on campaign

- Being on time and available for given shifts and substitution of other agents if needed

- Participation on all required training

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You are our ideal candidate if you have:

- Proficient German and solid English language skills with at least 1 year experience in call/service center

- Technology acumen (familiaritiy with CRM tools is an advantage)

- Availability to work minimum 5-6 hours daily in CET timezone

What we offer:

- Payment of 13 EUR/hour

- Bonus of 300 - 600 EUR after 3 months of work (will be calculated based on worked hours/month)

- Performance-based incentives

- Remote work with flexible schedule

Please note that this is a freelancer contract-based opportunity, so taxes and any social insurance contributions would be handled & paid by the Freelancer.

Your home office should consist of:

- USB Headset

- Computer or Laptop with Windows operating system (Windows 8 or above)

- Broadband internet connection

Skills: Call Center, Customer Service, Customer Support, Data Processing, Virtual Assistant

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About the Employer:
( 0 reviews ) Debrecen, Hungary

Project ID: #30555699

1 freelancer is bidding on average €2250 for this job

nadinemueller80

Hi, I am a native german with experience in business administration and a degree in business. My work experience is 6 years of working in Project Coordination, 5 years working in Real Estate (various CRM software, eg. More

€2250 EUR in 7 days
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