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Outsourced BPO Call Center with email and chat support looking for clients

The multichannel contact center: more than just phone calls

Your business interacts with customers across channels including phone, chat, email and social media. We have experience using them all to express your brand personality.

At CallStory, we’re experts in speaking your brand consistently across all channels. Whether you’re in retail, health care, government services, finance or any other industry, our Brand Specialists have experience re-creating the brand experience you want for your customers at every touchpoint, including:

Our Brand Specialists express your brand personality in every customer call, chat, email or social media interaction.

Phone

We provide complete customer care for your callers, using our extensive product knowledge to assist them in a secure interaction. We answer their questions, process their returns and exchanges, and solve problems of every kind. We deliver an outstanding customer experience that reinforces and differentiates your brand.

Chat support

We take a proactive approach to offering chat sessions to your website visitors. We quickly respond to queries with personalized assistance, and can rescue customers from such situations as check-out errors or zero search-return results. Via chat, our Brand Specialists can interact with more than one customer at a time, reducing your costs without sacrificing the quality of the customer experience.

Social media support

CallStory can support your strategy for monitoring, measuring and engaging in the online conversation. Conversations are our business, so we’re especially well suited to participate in the multiparty conversations that take place on your website and the forums, blogs and microblogs where your company and products are discussed. We can respond quickly to posts and keep you informed about the online discussion as it affects your brand image. Your marketing staff can focus on running effective campaigns while we focus on engaging online consumers to solve customer service issues, thereby protecting and promoting your brand.

We also provide outstanding service for mobile users, and are accustomed to providing the in-depth information they need to evaluate options and make on-the-spot decisions about product purchases.

CallStory is a multichannel contact center that speaks your brand passionately and expertly across all channels. No matter how, when or why your customers choose to interact with your brand, we take care of them just as you would, and promote brand loyalty by reinforcing the brand image you’ve worked hard to create.

Email support

We meet your performance standards for email support, including response times, branding requirements, escalation rules and more. By adding Brand Specialists and rescheduling assignments, we can scale to handle unexpected email volumes from a big sale or unexpected website issues. We also take care to route emails to the queue of the Brand Specialist best qualified — in terms of product expertise, client policies, order status, or other factors — to answer your customers’ questions.

Click-to-call

Customers love the convenience of entering their phone number and having us call them back, rather than waiting in a hold queue. It’s a simple, effective way to improve customer service.

Multichannel approach

Today’s competitive marketplace creates further importance around seamless consumer experiences. We build multichannel call center solutions to help engage with your customer at every available touchpoint.

Skills: Call Center

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About the Employer:
( 0 reviews ) Hasbrouck Heights, United States

Project ID: #14410950

23 freelancers are bidding on average $11/hour for this job

gsgtechnology

I am Kashif Naseem also known as Kash. I am self motivated Telemarketer having an experience in telemarketing Industry from last 10 years. I am working for the offshore companies since 2007 and worked on different B More

$14 USD / hour
(2 Reviews)
3.9
yahmedyousry

I have done similar work https://www.upwork.com/fl/yousraahmedyoury as i will be helpful in all the tasks i would love to join your company

$8 USD / hour
(0 Reviews)
0.0
payne1163

A proposal has not yet been provided

$12 USD / hour
(0 Reviews)
0.0
vw6894728vw

• 7 years of experience in customer support/production support. • Experienced in writing SQL queries. • Worked with customers from US, UK, AUS and APJ region. • Experienced in working on technical projects providin More

$11 USD / hour
(0 Reviews)
0.0
gordon215

We have a 200 seater that cater's to providing quality service to our clients. We are running 2 successful projects over the past 4 years and would love the opportunity to work with you.

$8 USD / hour
(0 Reviews)
0.0
alfonso210

I have now 3 years of experience in customer care, service, retention, support, and most important customer satisfaction in a call center environment. I can provide you the best customer service out there, and with gre More

$8 USD / hour
(0 Reviews)
0.0
$13 USD / hour
(0 Reviews)
0.0
ailasison07

I had an experienced in a call center for a year. I can say that I'm patience and calm always while assisting the customer and helping them in their needs. please contact me for further information

$12 USD / hour
(0 Reviews)
0.0
antonyAAR

i can do this to my best, i have been doing this for a long time now. looking forward working on this project.

$12 USD / hour
(0 Reviews)
0.0
kix0108

I'm the most qualified in this project because base on my working experience in a call center i have last for about 1year

$12 USD / hour
(0 Reviews)
0.0
xaxabattousai

Hi! this is Charles Antoinette Ancajas. I am from Cebu Philippines. I used to work in a call center for how many years. I am willing to be trained. Hopefully, I can get a response from you.

$8 USD / hour
(0 Reviews)
0.0
nikiyahantoine

A proposal has not yet been provided

$16 USD / hour
(0 Reviews)
0.0
Zaini786

Hi I am an experienced chat support agent and worked in this field for 5 years. You can check my abilities by taking test chats. I am willing to work with you. Kindly message me for more discussion Hope you wi More

$8 USD / hour
(0 Reviews)
0.0
merediths017

A proposal has not yet been provided

$11 USD / hour
(0 Reviews)
0.0
$9 USD / hour
(0 Reviews)
0.0
dasarisilas

A proposal has not yet been provided

$9 USD / hour
(0 Reviews)
0.0
santosardel19

im the best person for this job, well i know that there are other candidates who also have the ability to do this job but what makes me different against other player?, it is my passion for excellence, im passionately More

$11 USD / hour
(0 Reviews)
0.0
peteryamil

More than 4 years experience with International airlines, Brussels Airlines and Swiss international, speaking 2 international languages: French and English, characterized by my previous employers, colleagues and client More

$13 USD / hour
(0 Reviews)
0.0
asifiqbal140awan

Dear Hiring Personal, I not only meet, but exceed all of the requirements for this project. I can assure you that, if given the opportunity, we will be successful and you will reap great satisfaction. I never apply to More

$12 USD / hour
(0 Reviews)
0.0
arpitabhalla

A proposal has not yet been provided

$11 USD / hour
(0 Reviews)
0.0