Live Chat: Support Team Members Wanted
Budget $2-4 USD / hour
We are a growing company in need of 2-3 team members who have 2+ years of experience with live chat, tickets, emailing customers. We provide a SaaS solution to construction companies. They use our system to create estimates, invoices, and many other items. We provide live chat and ticket support. We currently have 6 support team members who provide live chat, email support, and ticket support using Zoho CRM, Zoho Desk, and Zoho SalesIQ.
Let me know if you have experience with any of the following. These are requirements, I am just curious about your knowledge (even if just a little). Reply with a Yes or No beside each item. If helpful, provide additional details.
-- Ticket Management:
-- Live Chat:
-- Construction Experience/Knowledge:
-- Adding/Modifying Knowledge Bases:
-- Employee Training:
-- Building/repairing computers:
-- Emailing customers (outside of chat):
-- Hosting/Server management:
-- Phone Support:
-- QA Testing:
When replying, let me know what kind of company you worked for when you provided live chat service. If it was with a SaaS company that had customers who were paying for a subscription, mention that.
What we expect from the person we hire...
-- Experience -You should know how you should or should not handle chat situations.
-- Proper Chat etiquette - Someone who knows the right and wrong way to respond to a customer and can identify the problem and offer encouragement and solutions.
-- Goal Oriented - Knows the value in setting goals and holding the team to the goals.
-- Self-Motivated - Motivated to improve and make your responsibilities better without having to be told.
-- Detail Oriented - Able to multi-task and get stuff done without letting other responsibilities fail.
-- Critical Thinker - Able to troubleshoot and look for solutions even if they are not easy to find.
-- Quick Learner - Able to learn something quickly without having to be told over and over how to do it.
-- Responsible - Understands that if you are given a responsibility, it is your job to make sure if gets done (even if that means asking for help).
-- Great Communication - Able to clearly communicate with other team members and customers.
We want you to work 40 hours/week but if you are willing, you can work up to 60 hours. Mention in in your bid. Hours must start at 7AM EST, Monday-Friday.
To make sure that you can follow instructions, I will not be considering any bids that do not include the phrase "I reviewed the bid details" at the top of the bid. This helps me know that you read the full bid and can follow instructions.
We look forward to hearing from you.
23 freelancers are bidding on average $3/hour for this job
"I reviewed the bid details" My skills include: - Call Handling - Email Management - Calendar Management - Office Applications - Internet Research - WordPress - Social Media Management I'm looking forward to helping y More
I am an experienced live chat agent. Contact me please............................................................................ Regs Jinu ps: I can work upto 60 hours a week
I reviewed the bid details Hello there, Are you looking for a professional Live Chat: Support Team Members ? Based on the project requirements let me answer the following -- CRM's: yes -- Ticket Management: yes -- More
"I reviewed the bid details" Hi there! I am an expert Virtual Assistant doing different kinds of administrative tasks and office works such as Data entry, Social media management, Lead generation/web scraping, eBay l More
I reviewed the bid details CRM yes Ticket management yes Live chat yes QuickBooks yes Xero No Construction Exp/ knowledge yes I'm a Quantity Surveyor too Adding/modifying knowledge bases yes Interviewing yes Employ More
Yes we can manage your technical support and crm we already managing my compnaies tech support via email or support ticket we will make 100% sure quick reply and solve customers issues as soon as possible
This candidacy would make me a more qualified candidate. The service I provide, which is chat support, is the fastest and easiest way to communicate, as it allows for immediate feedback and responses. It also provides More
Hello I reviewed the bid details. My experince: CRM's: Yes Ticket Management: Yes Live Chat: Yes QuickBooks: No Xero: Yes Construction Experience/Knowledge: Knowledge yes-- Adding/Modifying Knowledge Bases: Yes Int More
Hello sir, my name is Manu Dixit. I am from India. I am expert in E mail handling, E mail finding and related to all work. Please check in my portfolio. I have over 4 years experience if give me an opportunity. I ex More
Highly qualified, detail-oriented and hardworking I' ve been in the Customer support field for over 4 years and also worked as a Team Leader with more than 3 years experience. Proficient in research, writing, case mana More