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Technical Service Rep (Printers/Photocopiers)

Safe and Secure Systems is a private enterprise that believes in dedication, integrity, teamwork and continual improvement and growth. The company is managed by the most experienced individuals in the field of office automation, computer systems and supplies, security and related services and training. Our vision and commitment is to develop strategic alliances and long term business partnerships in the market of Pakistan, assuring to provide services from Karachi to Kashmir.

Safe and Secure Systems is the sole authorized partner in Pakistan of MyQ Print Management Solution, Czech Republic. MyQ is an advanced, yet easy to use, solution that helps organisations monitor and manage their printing and copying activities effectively leading to significant cost savings.

We currently require a technical service representative to install, maintain and repair to optimum level S&SS products placed at customer as directed which mainly include mutli-functional printers and photocopiers. The job is based in Karachi, Pakistan.

He should totally understand customer needs and requirements and accordingly provide quality service and assistance so as to display total commitment and achieve total customer satisfaction of the highest level in a professional manner. The individual should also be able to detect any indications of customer frustration and escalate it to the Manager.

Accountabilities:

Install, maintain and repair to optimum level S&SS products placed at customer locations as directed with published technical standards and procedures in a cost effective way with the highest reliability possible.

Clearly communicate with customers with regards to job work. Demonstrate the correct procedure to reach S&SS service and related work area, good training (do’s & don’ts). Thereby actively promote S&SS’s products, services & positive attitude to enhance company image through total customer satisfaction.

Comply at all times with communication directives from work controller and quickly informs his immediate supervisor of any customer problems or urgent needs which are outside his scope of competency to rectify so that speedy action can be taken to complete incomplete breakdown calls and also achieve target response time. Reports all his service documents timely and with accurate data.

Team performance, targets & goals to be achieve through fair team spirit.

Performs preventive & corrective maintenance to achieve superior copy quality and perfectly functional machines.

Punctuality, Discipline and total compliance of company rules, policies and procedures.

Ensure safety of company property for eg Laptops, tools, technical literature etc.

Assist in customer education to send meter readings, corrects SR NO, etc

Generate sales leads.

Generate contract sales leads.

Skills: Computer Repair, Computer Support, Installation, Printer Repair, Technical Support

Location: Karachi, Pakistan

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About the Employer:
( 0 reviews ) Mississauga, Canada

Project ID: #19458168

8 freelancers are bidding on average $6/hour for this job

$2 USD / hour
(0 Reviews)
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syedhamzag

Dear Sir, I have vast experience in installing, troubleshooting and training for hardware and software. Thanks

$8 USD / hour
(0 Reviews)
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rehmatclick

Hi, Am Muhammad Ghaffar I live in karachi center of city I have read your project details we are team of developer here sure will help you with this project you can message me any time for other details thanks

$10 USD / hour
(0 Reviews)
0.0
$5 USD / hour
(0 Reviews)
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$5 USD / hour
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ahadxmarty6

hello sir i am 16 year old i am expert in pc repair before 7 years windows installation pc repair software hadware all expert need job please part time Relevant Skills and Experience experience 5 year and i have laso More

$5 USD / hour
(0 Reviews)
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Rakeshkumar2019

We are expert in providing office automation services to our esteemed clients. Currently, we are providing IT Support services to various local and multinational organizations. We have read your project details and wil More

$6 USD / hour
(0 Reviews)
0.0
rubnawazquraishi

Hi, My name is Rubnawaz, I live in Hyderabad nearest karachi, just 1 hour far from karachi. I have many experience in computer. I am doing programming at the age of 12 years. I can handle this kind of job easily. Kind More

$5 USD / hour
(0 Reviews)
0.0