We are a Business Financial Services Franchise. We are in the process of marketing this franchise in the majority of the states in USA. We are looking for Virtual Office Solution who will carry out following services:
First Tier Help Desk
24 Hr Emergency Response
Live Web Chat
Real-time Email Response
On Call After Hour Support
Please answer following questions to be selected:
What are my upfront costs to get started?
What are my data (Messages, Leads, Orders etc.) delivery costs?
Are there any additional costs beyond live agent time, set up and delivery?
How long has you company been in the call center industry?
Have you won any awards?
What types of clients do you support?
How have you evolved your services and technology to create efficiencies for your clients?
Tell me about your training program.
What skill requirements do you have for your hiring process?
What qualifications do your trainers and supervisors have?
How do you motivate your agents?
How long have your employees been with your company?
What if I need to make changes to my account?
Can you create customized IT applications?
What type of reporting capabilities do you offer?
Will I be able to listen to my calls?
Who owns the toll free number?
What happens if my campaign ends or we decide to leave?
Sales & Marketing Group
17 freelancers are bidding on average $152 for this job
Hello my name is Rebecca Fisher and I am the person for this job. I can speak English, Spanish and French fluently. I also have an ip phone that can be used for telecommunicational purposes. Tell me what you think