CRM including Knowledge Base for English Language School

Clubclass is a language school located in Malta which has been in operation since 1999; next year we shall be opening our second school in London. So far all our communications and information about agents has been kept in different locations – email folders, files, etc. In an effort to organise this information we have been advised to look into a CRM solution.

We consider ourselves to be a small to medium sized enterprise and the following numbers should be able to give you a clearer idea about our operation:

Number of full time administrative and teaching staff – 30

Number of staff in marketing who shall be using the CRM regularly – 5

Number of agents – approx 2000, this increases by around 250 each year

Number of students coming to Clubclass each year – approx 4000

Number of direct enquiries which do not convert into bookings – approx 1000 per year

What I would like to know from you is the following:

* are you able to assist us with a solution?

* what solution would you suggest – open source or other?

* we have researched a number of solutions which are available, however I would like to hear from you with recommendation

* once customisations have been completed, what are the typical monthly costs (if any) per user. Are there any hosted solution where a monthly cost is not applicable.

* do you have any suggestions when it comes to CRM integration into our set-up, i.e. how can we derive maximum benefit from our investment in a CRM solution?

Skills: CRM

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About the Employer:
( 0 reviews ) Malta

Project ID: #1241115

11 freelancers are bidding on average €2336 for this job


100% client satisfaction, we are interested to do this.

€4500 EUR in 25 days
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Im a salesforce certified consultant and administrator. I have over two years of expertise with similar implementations across many countries and industries. Im very interested in this project, and I believe that sa More

€1500 EUR in 20 days
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Dear Sir, Thank you for the opportunity to submit my proposal for your project "CRM for Clubclass Language School". \n Enclosed please find all information relative to my skills and experience, as well as my und More

€1500 EUR in 30 days
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I have extensive experience in CRM Solutions (Salesforce, Zoho, MS Dynamics), a certified and trained Salesforce Administrator, Power user.

€3000 EUR in 30 days
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hi Glad to work

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€2400 EUR in 40 days
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PM for more details, Quality work 100%.

€3000 EUR in 60 days
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Hi, I have more than 6 years of experience in CRM/ERP Development/Implementation. I have done many implementations in Saudi Arabia & Africa. I also have experience working closely with US teams/consultants. My More

€3000 EUR in 45 days
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Hi thanks to pay your attention on our bid. Please have a look at PMB to get our understanding as per your requirement.

€1500 EUR in 28 days
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We have working platform already installed on 50+ clients and we manage a version of the platform which includes over 200 companies. Please Check PMB for details, you won't be disappointed, we can deliver full project More

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