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help desk company setup

we would like to implement help desk system / ticketing system Zoho desk/ fresh desk/ bitrix / zen desk or other in our [login to view URL] majority of our tickets (about ten tickets daily are coming from phone calls). 6 agents and admin at the beginning.

System should have following features:

1. ability to use polish numbers for calls and sms

2. creating tickets from calls, emails, chats

3. recording calls

4. ability to call back direct from open ticket

5. ability to send sms from open ticket

6. ability to send bulk sms to 100 numbers

7. redirecting incoming calls to agents mobile numbers./softphones on mobile devices

8. scalable cloud infrastructure

other welcome's features:

9. integration with Microsoft teams

10. crm or integration with crm

11. customer portal

12. time shifts

Skills: CRM, Zendesk, Zoho, VoIP, Templates

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About the Employer:
( 0 reviews ) Magdalenka, Poland

Project ID: #27901517

6 freelancers are bidding on average $21/hour for this job

(2 Reviews)
6.9
(3 Reviews)
4.4
developerzeeshan

Working on vtiger crm as erp since more then 3 years. My skill set in vtiger as below. Installation vtiger Upgrading of vtiger versions. Module creation. Configure sms system. twillo, clickatell Bug fixing in modu More

$20 USD / hour
(7 Reviews)
4.0
pccoders

Working with PHP CRM since more then 3 years. I can do following tasks. Installation Configuration Module creation Customisation Creation of new picklist Bug fixing in modules, layouts and qur More

$20 USD / hour
(1 Review)
1.4
Seyedasadollah

HI THERE I LIKE TO HELP YOU IN YOUR PROJECT: we would like to implement help desk system / ticketing system Zoho desk/ fresh desk/ bitrix / zen desk or other in our [login to view URL] majority of our tickets (about ten ticke More

$20 USD / hour
(0 Reviews)
0.0
dmabdeveloper

⭐⭐⭐⭐⭐ Greetings Dear Client! ⭐⭐⭐⭐⭐ Hi, dear. How are you? I am really interested in your work. I have checked your project description and then I noticed that I am qualified to work on your project. I am a professional More

$20 USD / hour
(0 Reviews)
0.0