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**Help is at Hand** is a Melbourne-based not-for-profit social and community advocacy organisation supporting everyday Australians to navigate complex systems and essential services while accessing trusted advocacy, assistance, support and referrals. Our mission is simple: people should not have to face difficult systems alone. We work with seniors, families, vulnerable individuals and everyday Australians who simply need someone in their corner. Our long-term goal is bold but necessary **by 2030, advocacy should be a normal, accessible service for every Australian.** nWe are seeking a values-aligned IT expert to assist with the technical side of the organisation in a collaborative, hands-on way. This opportunity is available on a low-cost basis for someone who wants to help build something meaningful and contribute to real social impact. Support may include areas such as systems infrastructure, CRM optimisation, automation, process documentation, website review, management and strategic growth. In return, we offer strong written and video testimonials, public recognition, future referral opportunities and the chance to be part of building a scalable advocacy model that helps people across Australia - [login to view URL] - 03 6185 00998
Project ID: 40280739
21 proposals
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Active 2 mos ago
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Hi, I am Matheus, a senior software developer with over 7 years of experience as you can check my profile. I am a senior engineer with over 7 year of experience on Project Management, Cloud Computing, CRM, Technical Support, Website Management, Automation, Digital Strategy, Data Management. Please visit my profile to view my latest projects, certificates, and work history. Best, Matheus Thank you, Matheus
$120 AUD in 7 days
2.0
2.0
21 freelancers are bidding on average $21 AUD/hour for this job

HELLO!! I have carefully reviewed your requirement for an **IT expert to support the technical development of your not-for-profit organisation**. With **10+ years of experience in IT systems, CRM optimization, automation, infrastructure management, and website development**, I can assist in building reliable and scalable systems that support your mission of making advocacy more accessible. I can help review and improve your **technical infrastructure, CRM workflows, automation processes, documentation, and website systems** to ensure operations remain efficient and easy to maintain as the organisation grows. My approach is structured and collaborative, focusing on practical solutions that support long-term scalability for organisations serving communities. I am comfortable working closely with your team to **analyze current systems, recommend improvements, and implement technical solutions step by step** to support your strategic goals toward 2030. I WILL PROVIDE **2 YEAR FREE ONGOING SUPPORT AND COMPLETE SOURCE CODE, WE WILL WORK WITH AGILE METHODOLOGY AND WILL GIVE YOU ASSISTANCE FROM START TO DEPLOYMENT AND LONG-TERM TECHNICAL SUPPORT.** I have the experience required for the technologies and systems your organisation is looking for and would be glad to contribute to this meaningful initiative. I eagerly await your positive response. Thanks
$12 AUD in 40 days
5.7
5.7

Hello I’m excited about supporting Help is at Hand as a values-aligned IT expert. With 10+ years of experience in IT systems, CRM optimisation, workflow automation, and infrastructure management, I can help improve your technology stack, streamline processes, and ensure your systems are reliable and scalable. I focus on practical, hands-on solutions that enable organisations to deliver meaningful social impact efficiently, while documenting processes for future growth and sustainability. Not-for-Profit IT Support & Systems Optimisation Key Features & Approach -->> Optimise CRM and database workflows for efficiency and reliability -->> Implement automation to reduce repetitive administrative tasks -->> Review and improve website performance, security, and accessibility -->> Document processes and provide strategic recommendations for growth -->> Hands-on support for system infrastructure, tools, and integrations -->> Ensure technology supports mission-driven outcomes and scalability I’d be happy to contribute my expertise to help your organisation reach its 2030 advocacy goals. Best regards Julian
$10 AUD in 40 days
5.1
5.1

Hi, I'm an IT Professional with over 7 years of hands-on experience in Server, Network, Firewall, AWS, Virtualization, Google Workspace, Scripting, Migrations, Office365 & IT Support. I would love to get this opportunity to work with. Please let me know a good time to discuss. Thanks!
$12 AUD in 40 days
5.2
5.2

Hello Sir, Would you be interested in a unique opportunity to make a tangible difference in the lives of everyday Australians through your IT expertise? By collaborating with us at Help is at Hand, you'll leverage your skills to enhance essential services, ensuring that advocacy becomes accessible to all Australians by 2030. Let's connect to discuss how you can play a pivotal role in this meaningful journey. Best, Smith
$12 AUD in 40 days
4.2
4.2

Hi there, Your mission behind Help is at Hand is truly meaningful, and I’d be glad to support the organisation on the technical side to help build a scalable and reliable digital foundation. I have experience working with web systems, CRM optimisation, automation, and process improvements, helping organisations streamline operations and reduce manual workload. I can assist with reviewing your current website infrastructure, improving CRM workflows, setting up automations, documenting processes, and recommending scalable systems that support long-term growth. My approach is collaborative and practical — understanding your current setup first, identifying quick improvements, and then implementing solutions that make your systems easier to manage as the organisation grows. I’m happy to contribute on a low-cost, impact-focused basis and support your goal of making advocacy accessible to more Australians. We can start with a technical review of your current systems and website, then outline the most valuable improvements moving forward. Looking forward to hearing more about your current setup and how I can assist. Thanks & Regards, Raman Gaur
$10 AUD in 40 days
3.3
3.3

As an experienced IT expert, my top priority is to provide technical support tailored to the needs and challenges of each organisation I work with. This is why I am genuinely excited about your project with Help is at Hand. With a track record of successfully configuring, managing and troubleshooting a diverse range of systems including servers, switches, routers and all IT related devices, I am confident in my ability to contribute meaningfully in areas such as systems infrastructure, CRM optimization, automation, process documentation, website review and management – all crucial aspects for scaling up your advocacy services. I am particularly passionate about the chance to work with a not-for-profit organization that prioritizes values-aligned work; because at the heart of advocacy is ensuring people don't face challenges alone. This matches perfectly with my belief in beautiful solutions through collaboration. By choosing me for this project, you can be assured not only of quality technical assistance but also a sincere commitment towards driving positive social change as you envision it. In turn, I look forward to testimonials, public recognition as well as future referral opportunities which will not only help me professionally but also give me an upgraded sense of satisfaction knowing that I've made even a small contribution to empower even more Australians' lives.
$12 AUD in 40 days
3.0
3.0

Hi there, I am excited about the opportunity to collaborate with Help is at Hand. Your mission to make advocacy accessible aligns perfectly with my passion for utilizing technology to drive social impact. I have extensive experience in CRM optimization, systems infrastructure, and digital strategy, which I believe can significantly enhance your operations. My technical expertise in cloud computing and project management will help streamline your processes and improve the overall efficiency of your supportive services. I am committed to working hands-on to ensure that your systems are set up to achieve your goal by 2030 effectively. I am looking forward to discussing how I can contribute to your meaningful cause. Let's establish a timeline for our collaboration to get started. What specific areas of your IT needs would you like to prioritize first? Thanks, Dejan
$28 AUD in 25 days
1.2
1.2

I understand you require a hands-on IT expert to support your Melbourne-based not-for-profit by managing systems infrastructure, CRM optimisation, automation, and website management to help build a scalable advocacy model. Your focus on assisting vulnerable Australians and making advocacy accessible by 2030 highlights the importance of reliable, efficient technology tailored to your mission. With over 15 years of experience and more than 200 completed projects, I specialize in cloud computing, automation using tools like n8n and Zapier, and database design with PostgreSQL, all of which are directly relevant to your needs. I will start by evaluating your current CRM and website setup, implement automation workflows to streamline referrals and support processes, and ensure your cloud infrastructure is secure and scalable. This approach will be delivered in manageable phases over the coming weeks to align with your budget and goals. I’d be happy to discuss how we can collaborate to strengthen your technical foundation and amplify your impact.
$9 AUD in 7 days
0.7
0.7

Hi there, I just read your posting. It sounds like you need an IT expert to advise you on everything from systems infrastructure to CRM optimization and automation for Help is at Hand, a Melbourne-based not-for-profit driving social impact. I am a software engineer with 13+ years of experience in building scalable digital solutions for nonprofits, with a focus on practical, cost-conscious technology strategies that align with mission-driven goals. Cold emailing isn’t my focus here; instead, I bring hands-on experience in technical support, cloud computing, data management, and process documentation to help your team grow sustainably and transparently. I can work with you to design and implement efficient infrastructure, optimize your CRM, automate routine tasks, document processes, review and enhance your website, and support governance and strategic growth initiatives. Your mission to make advocacy accessible by 2030 resonates deeply, and I’m excited about contributing to a model that can scale across Australia. Best regards,
$49 AUD in 23 days
0.0
0.0

Hi, I will enhance your IT infrastructure to ensure smooth operations and effective support for your advocacy efforts. My experience with CRM optimization, automation, and strategic growth aligns perfectly with your mission of making advocacy accessible to every Australian. I’ll streamline your systems, making them more user-friendly and efficient, which will enable your team to focus on helping those in need. I have successfully worked with similar organizations, implementing solutions that improve both process and impact. My approach will involve a thorough review of your current systems to identify opportunities for enhancement, ensuring that we build a scalable model that supports your long-term goals. I’m ready to collaborate closely with your team to create a robust technical foundation that empowers your mission. Let’s discuss how we can make this happen. Thank you.
$12 AUD in 40 days
0.0
0.0

Hello, I hope you are well. I am an independent IT professional with a background in building scalable admin systems for not-for-profits and community organisations. I specialise in aligning technology with social impact, delivering pragmatic automation, CRM optimisation, cloud infrastructure, and clear process documentation. In previous projects I’ve streamlined CRM workflows, implemented automation to reduce manual tasks, set up data management practices, and reviewed websites for accessibility and reliability, always focusing on affordable, sustainable solutions for mission-driven teams. I can drive the work end-to-end, from infrastructure planning to hands-on setup and ongoing support, while maintaining cost discipline and measurable outcomes. I’m ready to start and deliver value quickly. Best regards, Billy Bryan
$28 AUD in 33 days
0.0
0.0

Hello, I’ve carefully read your project description and I’m inspired by Help is at Hand’s mission to make advocacy accessible to every Australian. I’m an experienced IT professional with 8+ years supporting organisations in cloud systems, CRM optimisation, automation, website management, and data workflows. I specialize in practical, hands-on solutions that improve operations while scaling impact. How I Can Help: Optimise and automate CRM workflows for better case management Review and improve systems infrastructure and cloud solutions Website assessment and usability enhancements Document processes, implement technical support procedures, and advise on digital strategy Support growth initiatives with scalable, low-cost IT solutions I’m committed to contributing meaningfully to a values-driven organisation and can work collaboratively to strengthen your technical operations. Quick question: Do you prefer ongoing part-time support for all IT needs, or focused support on specific projects first? Best regards, Salina
$8 AUD in 40 days
0.0
0.0

Hello, I'm Mariia, a seasoned software engineer with a considerable background in web and enterprise application development. I have extensive expertise in many of the areas your organization seeks support in, including systems infrastructure, CRM optimization, automation and process documentation. Additionally, having worked with CMS platforms like WordPress, Joomla and Drupal, I can also assist with your website review and management needs. My understanding of scalable system architecture will be instrumental in driving the strategic growth you desire for your advocacy organization. Beyond just being proficient in the technologies necessary for your project such as ASP.NET Core, ReactJS and SQL Server, I bring to the table a deep dedication to social impact. Your organization's mission of making advocacy an accessible service for every Australian by 2030 strongly resonates with me. By joining forces, we can actively contribute towards that goal together. To work on a project that creates a profound difference in people's lives is deeply meaningful to me. Best regards, Marria S.
$12 AUD in 40 days
0.0
0.0

Hi, Your mission really stood out to me. Building systems that help people navigate complex services is meaningful work, and I’d be glad to contribute my technical skills to support that goal. I work as a Software Quality Assurance Engineer with experience across web systems, CRM workflows, and operational tools. I’ve helped teams improve system reliability, streamline processes, and document workflows so organisations can scale without technical confusion. For Help is at Hand, I can support areas such as reviewing your current website and systems, improving CRM structure and data workflows, identifying opportunities for automation, and documenting clear technical processes so the organisation can grow sustainably. I can also help ensure your platforms remain stable, secure, and easy for staff and volunteers to use. Since your organisation focuses on supporting vulnerable individuals, having reliable and well-structured systems is essential. I’d be happy to work collaboratively and contribute in a practical, hands-on way where it creates the most value. If helpful, we could start with a quick technical review of your current setup and identify a few immediate improvements that would make day-to-day operations smoother. I’d be glad to support the mission of making advocacy more accessible across Australia.
$12 AUD in 40 days
0.0
0.0

Hi, that’s great to hear! Your project closely aligns with one I recently completed. In that project, I built an integrated digital operations framework for a mission‑driven organisation using CRM optimisation, automated workflows, and cloud-based process documentation with streamlined data management, system infrastructure tuning, and website performance improvements. Your mission at Help is at Hand, ensuring Australians never have to face complex systems alone, resonates strongly with me, and I’d love to support your collaborative, values‑aligned approach. From CRM fine‑tuning and automation to digital strategy, website review and scalable system architecture, I can help strengthen the technical backbone needed to grow your advocacy impact. I’d be glad to connect and share my experience in more detail over chat. Thank you. Best regards, Lazar
$35 AUD in 941 days
0.0
0.0

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