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Retail customer journey mapping

We are a major Australian retailer looking to improve aspects of the checkout experience. We are looking for a freelancer to create simple customer journey maps, highlighting customer friction and pain points throughout the process. Maps should be simple for a broad audience and visually appealing. We would like someone to start as soon as possible for a short-term deliverable, with potential to do additional work in the future.

Skills: Customer Experience, Customer Strategy, Brand Management, Business Analysis, Business Analytics, Customer Service, Entrepreneurship, Local Job, Market Research, Product Management

Location: Sydney, Australia

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About the Employer:
( 0 reviews ) Australia

Project ID: #23357614

12 freelancers are bidding on average $6461 for this job

gregorybair

Greetings! Ranked the #1 business and technical researcher and writer on www.Freelancer.com since 2010, I thank you for the opportunity to work on this important project. Since 2010, I have completed more than 1,600 p More

$4600 AUD in 30 days
(477 Reviews)
9.4
adoriga

Greetings! I am a highly qualified consultant (BBA, MBA, CFA) with over 20 years of international finance experience in blue-chip multinationals, primarily The Coca-Cola Company. My core business is assisting businesse More

$4500 AUD in 18 days
(9 Reviews)
5.5
StephanEdwards

Good day I am based in Sydney and Melbourne, and experience in various customer journey maps. My maps is easy to follow and include photos/ graphics of key pressure points. If your shopping is bricks and mortar, they More

$5444 AUD in 7 days
(5 Reviews)
3.7
michael767

I understand the purpose and need for retail customer journey mappings. I have this experience due to my many years as Head of IT for a major fashion retailer. I recently retired but I believe that I have the need to More

$7100 AUD in 10 days
(1 Review)
2.9
Allisonmarron

Hello, I would be happy to take on this project. I was most recently working as a Product Strategy Consultant in Chicago at a tech consulting company before I came over to Australia. My speciality was working on stra More

$5000 AUD in 15 days
(0 Reviews)
0.0
cadumoreira

More than 15 years working closely with analysis and business strategy for multinational companies. MBA, qualified professional with focus on delivery more than expected. Relevant Skills and Experience Business analys More

$7222 AUD in 10 days
(0 Reviews)
0.0
rahulrsachdev

I would like to apply for the post of Retail which was advertised on Freelance website. I would be appreciating the opportunity to be able to use my knowledge and skills to contribute to the company’s growth. Wor More

$7777 AUD in 10 days
(0 Reviews)
0.0
skesvally

Dear Sir I have extensive experience in process improvements, process mapping, identify pain points etc at different organisations in Sydney. Tools Used: Microsoft Office, Visio, ARIS Process and improvement experie More

$8333 AUD in 10 days
(0 Reviews)
0.0
courtstuck

I am an experienced customer experience professional able to assist with mapping for your project, including additional research. I am based in Sydney with full time capabilities to focus on completing the project in a More

$5555 AUD in 10 days
(0 Reviews)
0.0
deepikachadha

I have extensive experience in Marketing and brand developments.I have also executed many customer journeys and demographics to really understand the audience. I can definitely help you and I am based in Sydney so I c More

$7222 AUD in 12 days
(0 Reviews)
0.0
milo2020

Hi. I have just joined freelancer so do not have any work to show but will explain by experience. I have worked for two large retailers - Marks & Spencer in the UK and David Jones in Sydney. I am familiar with retail m More

$7777 AUD in 10 days
(0 Reviews)
0.0
neeveditapanda28

Lead Business Analyst with 16 years' experience in software development, having worked in products across domains like CRM, Retail Centre Management, Public Services, Banking and Payments; I have worked extensively on More

$7000 AUD in 10 days
(0 Reviews)
0.0