Strikingly is a modern, mobile-optimized website builder that’s extremely easy to use. Our mission is to give everyone the power to unleash their individuality.
Our headquarters is currently based in Shanghai, China but we have deep Silicon Valley roots. We’re backed by Y Combinator (W13), SV Angel, Funders Club, Innovation Works, Infinity Ventures, Index Ventures, Kevin Hale, and many others.
We're looking for a Bilingual Chinese-English customer support agent or Happiness Officers that will provide professional and friendly service through our email and live-chat channels. This person should have a passion for helping others and be able to stay calm under pressure.
You'll also translate our product into Chinese. You'll be given the tools to do so easily, and you translate regularly, and moderate others' translations.
This project requires:
- Customer support experience in a fast-paced environment
- Great Chinese and English communication skills, both written and oral
- Should love making customers happy!
- Should have the ability to assess each customer’s issues
- Knows how to deal with difficult customers/clients
- Has good analytical and problem-solving skills
- Has good accurate records keeping
- Must be a good team player
- Can work with minimal supervision
- Ability to prioritize and multitask
- Knowledge of Domains, SEO and Analytics is a plus!
- Must be able to work remotely and full-time (at least 40 hours per week)
11 freelancers are bidding on average $5/hour for this job
Provide what needs to be [login to view URL] not pay if the conversion does not take place as you [login to view URL] the full amount when the work is complete.
Hi! Thank you for inviting me! I'm a Chinese native speaker. But I have studied abroad for 5 years. I'm good at translation. And I always have passion for my work. I can work remotely. Looking forward to contact me.
i am already working on international company in customere sercice i have more than 3 year experience in this field We contact customers if needed and receive call from there side