Customer service/Administrative Assistant

Answer incoming customer calls regarding general customer service. Assign customer requests to appropriate parties within company and clearly communicate those assignments.

Update and maintain a customer service smart sheet/database during and after each call. Ensure that each item is assigned to appropriate parties and closed out in a timely manner.

Follow up with to ensure that the issues were resolved in a satisfactory manner.

Produce a monthly report listing amount of calls, action items created and closed, outstanding items and feedback on follow up.

Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every caller.

Greet and direct visitors in a courteous, professional manner.

Sort and distribute mail and incoming faxes.

Manage UPS shipping requests; sign for all incoming packages and distribute to recipients.

Skills: Customer Service

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About the Employer:
( 0 reviews ) Chicago, United States

Project ID: #18152373

3 freelancers are bidding on average $18/hour for this job


Dear MBA degree and B. Sc (Computer Science),Understanding how valuable an education is, I am serving Pacific Pharmaceuticals Limited as aAsstt: Manager (MIS and IT). I have just seen your Job posting and upon read More

$15 USD / hour
(0 Reviews)

I have been in the Telemarketing Industry for 7 years and my core foundation is Customer Service. I’ve handled inbound and outbound projects that also involve email handling, live chat and data-entry. I am an excellent More

$22 USD / hour
(0 Reviews)

Hi there, I can definitely help you with excellent customer service as i have more than 10 years experience dealing with customers. Customer relations, business developer, telesales agent and other similar positions More

$17 USD / hour
(0 Reviews)