In Progress

Customer Service & Operations Coordinator **Perfect for music lovers**

We are looking to add a team member to helps us with customer service and coordinating operations for a music school.

Specifically we work to introduce children to music.

The ideal candidate will be a good fit in a

dynamic and multi- tasking Operations Supervisor/Team Lead role to in our growing organization.

Reporting to the Operations Manager, you will be working in conjunction with another Operations Supervisor coordinating and scheduling staff and overseeing staffing and logistics to ensure the smooth delivery of services for a wide range of customers and locations.

Ideal Attitude:

-positive attitude

-enjoys coordinating people

-likes challenges

-works well with other people

-can build rapport quickly with team members and customers

-likes music

-likes children

Duties include:

-Managing and overseeing scheduling of full time and part time staff using scheduling software and a smartphone application

-Issuing and Tracking invoices related to each service

-Tracking and reconciling labour hours

-Coordinating travel time and logistics for a wide range of services projects and locations

-Scheduling and dispatching Staff to teach music lessons

-Dealing with customers to ensure the timely Booking and arrival of hired services as needed

-Communicating with clients and resolving service issues as required

-Coordinating on-call staff from time to time as needed

-Other duties as assigned

The ideal candidate skills & experience may include:

• Previous experience scheduling staff

• Previous staff supervisory experience

• Previous experience dispatching service staff is a definite asset

• Experience in the education/and/or music industry is an asset but not required

• Proficient with Google Drive products with strong proficiency in Google Sheets

• Able to adapt to changes and multi-task

• Strong customer service orientation

• Strong written and verbal communication skills

• Able to drive accountability and results

• Professional approach to work with demonstrated initiative

• Strong problem solving capabilities

• Continual learner looking for a long term career opportunity with a successful and growing company

**Excellent proficiency of spoken and written English is required.**

Compensation: $2 to $3.78 CAD /hour

This position is between Monday - Friday, 12pm-4:00 pm Pacific Standard Time (PST).

If this sounds like the position for you, please make a bid for this ongoing project.

Selected applicants will be contacted for a phone interview.

Skills: Customer Service, Inside Sales, Phone Support, Project Scheduling, Sales Account Management

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About the Employer:
( 4 reviews ) North Vancouver, Canada

Project ID: #18659023

Awarded to:

viya89809

Hi, I am Mohana. Expert in Virtual Assistance & Customer Support with an experience of more than 7 years. I was working with [login to view URL] and [login to view URL] in helping customers through chat and email, in buying the art More

$4 CAD / hour
(7 Reviews)
4.3

13 freelancers are bidding on average $5/hour for this job

InternationalBPO

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FahadMM

Hi, With my strong interpersonal skills, pleasant phone demeanor and highly developed sense of organization I am confident that I can make a best fit for this project. I would love to bring my relevant skills se More

$3 CAD / hour
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0.0
okechukwu1

Hello! I would like to be considered for the position of assistant with your company. Although I live in Nigeria, I have no issue with working PST times. I have over 2 years of customer support and project management More

$5 CAD / hour
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ginne24

Hi, I would like to apply for the project you have posted. I am highly experienced with phone handling as I have worked as a customer service representative for the past 6 years before I started as a freelancer. I woul More

$5 CAD / hour
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lejeebono

Hi there, I hope this email finds you well. I've assessed your requirement and is confident that my experience will be a strong addition to your team. I've been handling customer support jobs for 12 years now with More

$7 CAD / hour
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hacris

I'm a seriously person working in a travel industry since 2002. IATA Certificate. Anadeys System

$5 CAD / hour
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giovanni53

Hi, I saw your post about the opening on your company and I would like to try my luck. I am very much interested in working for you company. I am a music lover. I have worked for BPO industry and I know that I can use More

$7 CAD / hour
(0 Reviews)
0.0
mahmoudreinard

Because I am qualified related to the job requirements mentioned. Taking my job seriously and I am always using my work experience to enhance my skills and update my view of the business. And of course, I am so excited More

$4 CAD / hour
(0 Reviews)
0.0
mstmusratalam

Hi, I am new this website so please dont scare about my review. I am confident to do your work because i know how to handle the customer via phone or email and how the manage the schedule ,work etc. I have alm More

$5 CAD / hour
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jeheazu

Hello, I am applying for the position of an assistant in your company. I believe I have necessary skills required for the position. I am an experienced virtual assistant with over 2 years experience in customer suppo More

$3 CAD / hour
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chukwudiukwungw5

My three and half year working experience has been built around working in a team and achieving so much. I left my last job as a team lead, inspiring, monitoring and encouraging my team daily to achieve set objective. More

$5 CAD / hour
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