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eCommerce Customer Service Associate - US Based Work

We are seeking a Customer Service Associate experienced with Shopify to provide quality support for a busy e-commerce company. We are seeking someone to respond to our customer support tickets, respond to emails, answer incoming phone calls, and enter orders as they come in.

*Interested candidates only apply if you have the flexibility to work weekends*

---Working Hours---

> 12 midnight (+8GMT) - 9am(+8GMT) - Or 9am - 6pm (GMT-7, LA Timezone)

> Weds - Sunday Shift

We are open if you are interested to commit 6 days a week as well.

*Only apply if you are able to commit to these working hours (+/- 1 or 2 hours starting & ending time)as well as changing 1-2 days in your shift. (Eg. Sun - Thurs instead of Mon - Fri)

What you'll do:

-Act as the voice for the company by delivering excellent customer service

-Answer phone calls (Using Aircall)

-Ensure every single customer query or problem is solved.

-Respond to customer support tickets and emails (Front and Chatra)

-Follow up with service cases.

You'll succeed if you have:

-A friendly positive attitude and cheerful phone demeanor

-Have natural empathy, this is extremely important. We care about our customers and expect you to do the same.

-Patience

-Enjoy providing solutions and contain an eagerness to deliver

-Can multi-task effectively

-Shopify, Front, Chatra, Salesforce, and Aircall experience (If you do not have experience in these apps, no problem. We can train you, as long as you learn fast)

- Super Responsive

- Attention to details and not just responding like robots

- Careful of your words with every customer

- Able to withstand pressure from any directions.

- Must have flexibility to work early hours or late evenings, or can adjust to most demanding hours.

- Please show a form of responsibility and dedication to our customers.

- Must respond fast to service our customers, we do not want the customer to be waiting

- Must learn how to assist/troubleshoot for the customer on your own (We will guide you)

- Must learn how to under-promise/over-deliver

- Must be accountable to yourself and our team. If you are looking for a job where you can just stay online and walk away from your desk, this is not a job for you.

Our team is made of very reasonable people and good employers. We are looking to hire for the long run. However, we are not time-wasters, we need our new team members to learn fast and fit into our collaborative environment.

Only apply if:

- Customer support background is a must.

- Independence and common sense should be basic.

- You can commit to the working hours

- Looking for a long term job

- English speaking (Preferably without a strong accent, as you might be handling calls)

- Must have the willingness to learn

- Positive learning attitude

- Must have patience (Our customers are not easy to handle)

Thanks for your interest!

Skills: Customer Service, Customer Support

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About the Employer:
( 0 reviews ) Singapore, Singapore

Project ID: #26822976

34 freelancers are bidding on average $7/hour for this job

temidara24

Experienced Customer Support and Entry Specialist with a demonstrated history of working in the computer software industry (SaaS). I have worked with several CRM systems (Pipedrive, Tieit and so on) and generated prosp More

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rohitgurjar10726

Hello Sir, Provide support and maintenance services for a computer network with 60+ end users. Responded immediately to emergency situations with sensitivity to deadlines and company needs. Investigate, test, and imple More

$15 SGD / hour
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jayab6256

kindly give me this opportunity tobe an asset to your company with my work exper nce and customer handling skills

$11 SGD / hour
(0 Reviews)
0.0
ahrahulbabu

Dear Hiring manager, Please see my profile. "https://www.freelancer.in/u/ahrahulbabu". Thanks for sharing your project requirements with me. It will be my great pleasure to work on your project. .I am an university g More

$6 SGD / hour
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kmeroutsourcing

Hello, my name is Eddy Lah Sah. I am Account Manager at Kmer Outsourcing. We are a Toronto based business process outsourcing company specializing in customer service, sales, and digital marketing. We have well trained More

$7 SGD / hour
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mrlopez26

Hi! i was going through the job description and I consider I can fulfill the requirements for the job. I have been working as a Customer Service represetative for over 6 years now. I have experience working with all More

$8 SGD / hour
(0 Reviews)
0.0
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sbvl29

I am Satish, i live in Chennai, India. I have more that 6 years experience in customer Support and technical support service via phone. I worked for companies like vonage, netgear, Thanks, Satish M Relevant Skills an More

$6 SGD / hour
(0 Reviews)
0.0
MayDean

Hello I can start to work inmediately.I have experience as a costumer service agent for more than 5 years by providing support and solving incidences by chat or phone.I am able to work both shifts. Relevant Skills and More

$3 SGD / hour
(1 Review)
0.0
aninborthakur

Hello, Thank you for reading my proposal! With 8+ years of experience in customer service including 5.5 years of experience in the e-commerce sector, I have worked with companies just like yours, though I am new to F More

$7 SGD / hour
(0 Reviews)
0.0
Sumombd

Dear Hiring Manager, I am very interested in this eCommerce Customer Service Associate position. I have been working remotely as a Customer Support Representative for more than 6 years at a Canada based ISP Company. I More

$8 SGD / hour
(0 Reviews)
0.0
jelenaradicevic1

Hello there, how are you? Thank you for reading my proposal! I have read your job ad carefully and I like the idea to be the part of your team! I am a highly responsible person with excellent communication skills, in More

$7 SGD / hour
(0 Reviews)
0.0
Andenosta17

Hi there, My name is Alma, an experienced customer service provider for more than a decade and have relevant years of learning and exhibiting my skills, talents, and knowledge in the line of customer service. The m More

$4 SGD / hour
(0 Reviews)
0.0
erikadandan

I am interested for this position for I am amenable for the shifting schedules itself. I also know how to handle customers since I have worked as Customer Service Representative for 3 months. I know how to deal with cu More

$8 SGD / hour
(0 Reviews)
0.0
NNAEMEKA953

Hello I am an experienced virtual assistant with over 4years experience in customer support services. I am fluent in English Language, reliable and available for jobs.

$9 SGD / hour
(0 Reviews)
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proxymeter

Hi, my name is Ritesh and I am from India. My bid is very competitive and I can work specially during weekends on Saturday’s and Sunday’s for minimum 16 hours can stretch for couple of hours more. I hv experience with More

$7 SGD / hour
(0 Reviews)
0.0
av7670

hello I'm interested in doing this Project . I wil complt the project in given time and I'm having experience in customer service.

$9 SGD / hour
(0 Reviews)
0.0
sarveshram0405

hi i have seen your requirements.i can assist you better.i have experience in customer [login to view URL] experience in Shopify. i am capable of handling calls and emails. i am responsible and dedicated to my hirer. am goo More

$3 SGD / hour
(0 Reviews)
0.0
Tejomayee

I have worked for Bpo international voice process for google adwords. We have to extract the data from the clones website and publish it on the Google Search page to attract customers.

$9 SGD / hour
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